Hi! I understand that your MapQuest app on your iPhone running iOS 18.5 is stuck on the “Welcome to MapQuest” screen, and you’ve already tried deleting and reinstalling the app. Thanks for trying that first—let’s dig a bit deeper to get you moving again.

Here’s what we can try next, step-by-step:

1. Restart Your iPhone
Sometimes a fresh restart can clear any temporary issues with app loading. Hold the side button and either volume button, then slide to power off. After it’s off, turn it back on and launch the app again.

2. Check Location Services for MapQuest
The app needs permission to access your location for navigation. Go to Settings > Privacy & Security > Location Services. Make sure Location Services is on, and scroll down to MapQuest—set it to “While Using the App” or “Always.” If this is already set, try toggling it off and on again.

3. Reset Network Settings
If the app relies on network connectivity, stale or conflicting network configurations might cause loading issues. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Note that this will remove saved Wi-Fi passwords, so be prepared to reconnect.

4. Ensure No System Font Size or Display Zoom Issues
There is a known problem where very large system fonts or Display Zoom can hide or block buttons on some apps. Visit Settings > Display & Brightness > Text Size and set it to a normal size. Also, check Display Zoom under Settings > Display & Brightness > View and select “Standard.”

5. Check for iOS and MapQuest Updates
Occasionally, compatibility fixes come with updates. Go to the App Store > Your Profile, check if MapQuest has any pending updates. Also, check Settings > General > Software Update for iOS updates.

6. Try Opening MapQuest Without Internet or in Airplane Mode
Sometimes, the app gets stuck trying to connect to servers. Turn on Airplane Mode, then open the app. If this works, it could be a server or network issue.

7. Sign Out and Back In if Possible
If the app allows you to interact on the Welcome screen, see if there’s any way to log out and back in—sometimes account state can cause issues.

If after these steps you’re still stuck on the welcome screen, there might be a deeper issue, potentially server-side, or a bug introduced in the latest update.

Would you like me to help you check for any service outages or known bugs reported recently? Or if preferred, I can guide you through contacting specialized support for MapQuest.

How does that sound? Have any of these steps been tried already, or would you like help walking through them?

updated app does not go beyond the “Welcome to Mapquest” screen. I have tried deleting & reloading ap

Thanks for sharing that you’re stuck on the “Welcome to MapQuest” screen even after deleting and reinstalling the app on your iPhone with iOS 18.5. Since you’ve already done the reinstall, let’s explore some focused troubleshooting that others have found helpful for this specific issue.

1. Check System Font Size and Display Settings
 There is a known situation where having a very large system font size or certain display zoom settings cause buttons or navigation options on MapQuest to be hidden behind the welcome screen, making it look stuck. Go to:
- Settings > Display & Brightness > Text Size — set it to a normal size, not the largest.
- Settings > Display & Brightness > View (Display Zoom) — set it to “Standard.”
After doing this, reopen MapQuest and see if you can proceed past the welcome screen7.

2. Verify Location Services Permissions
The app needs access to your location to work properly. On your iPhone, check:
- Settings > Privacy & Security > Location Services > Make sure it’s enabled and MapQuest is set to “While Using the App” or “Always.”
Try toggling it off briefly and then back on to refresh the permission.

3. Restart Your iPhone
A simple restart after those changes can clear temporary glitches before launching the app again.

4. Try Offline Mode (Airplane Mode)
Turning on Airplane Mode temporarily before opening the app can help isolate if the app is stuck waiting for network connectivity.

5. Check for App and iOS Updates
Make sure the MapQuest app is the latest version. Also confirm there are no pending iOS updates under Settings > General > Software Update.

If none of these fix the issue, it may be related to a recent bug in the app or a temporary server-side problem. I can help check current service status or assist you with contacting MapQuest's support team for deeper assistance.

Please let me know if you've tried any of these steps before, or if you'd like me to guide you through them step-by-step. Are you satisfied with this guidance so far?