Hi there! I want to make sure I understand your issue correctly: you’re saying that in the Kinomap app on your Mac (OS X 10.15.7), when you look at the videos in the menu, the video preview or playback doesn’t show, but other data about the videos does? And also when you choose a video, nothing plays? Could you please confirm if that’s right? Also, are you connected to the internet during this, and is the Kinomap app fully updated?

Meanwhile, here’s a general approach to troubleshooting this:

1. Check Internet Connection: Videos often stream from the cloud, so make sure your Mac has a stable internet connection.

2. App Update: Verify that your Kinomap app is updated to the latest version compatible with macOS 10.15.7.

3. Video Standards and Compatibility: Sometimes videos might not load if they do not meet certain format standards. Since all videos have this problem, it might be related to the app or device compatibility.

4. Restart the App: Quit the Kinomap app fully (Cmd + Q), then reopen it and try again.

5. Clear Cache or Reinstall: If videos still don’t load, try clearing any local cache from the app’s settings if available, or uninstall and reinstall the app.

6. Check Equipment and Settings: In the Kinomap app, open the Settings menu, go to Equipment Management, and ensure your connected equipment status shows “Connected” because sometimes the video won’t start properly if the app can’t detect your device correctly1.

7. Permissions: On macOS, make sure Kinomap has permissions like access to your files or media if prompted.

If after these steps the videos still won’t play in the menu or when selected, could you let me know if there's any error message or anything else unusual happening? Also, are you trying to play your own videos or videos from the Kinomap library?

That way, I can help you dig deeper and find a more precise fix.

No error message. Video from your library. It was working fine yesterday. Usually when I open the app there is a selection of videos p,aging that I can choose from. Everything is there except the actual videos in the menu. When I choose one (even though blank) nothing loads.

Thanks for the extra details! Since the videos from the Kinomap library were working fine yesterday but now don’t show or load at all—even though you see the menus and data—it sounds like it might be related to either an app issue or a temporary problem with video availability or streaming.

From what I found, Kinomap sometimes faces issues when videos do not respect certain technical standards or if there’s a backend change causing temporary unavailability of videos in the app library1.

Here’s what I recommend next, specifically tailored to your Mac with OS X 10.15.7:

1. Check for an App Update:
- Make sure your Kinomap app is the latest version. Older versions may run into compatibilities with video streaming.

2. Restart Your Mac:
- Sometimes a fresh start clears out any hanging processes or network glitches affecting playback.

3. Test Network and Streaming:
- Retry on a different network (e.g., switch from Wi-Fi to a hotspot or vice versa).
- If you have a VPN or any firewall/security software, try temporarily disabling it to rule out blocking video streams.

4. Verify Kinomap Server Status:
- Sometimes video streaming problems come from backend/server issues. You can check Kinomap’s social media or support pages for any outage notifications.

5. Clear App Cache or Reinstall:
- If the app has cache clearing (look in settings), try that.
- Or, delete and reinstall the app from the official Kinomap site or app store.

6. Test with Another Account or Device if Possible:
- Check if videos load correctly on another device or account to isolate if it’s device-specific.

If after these steps the videos still do not appear or load inside the app menu, I’d recommend reaching out directly to Kinomap support at [email protected] with details. They can verify your account status and if there’s any ongoing issue impacting your video access.

Please try these steps when you can and let me know how it goes. I’m here to help! Are you satisfied with this plan for troubleshooting the video playback issue?