Hello! I understand your EZ Receipts mobile app is not recognizing your 1099 form. I want to help get this sorted for you. Could you clarify a bit—are you trying to upload or scan the 1099 form into the app, or is the app not showing information related to your 1099? Also, is there any error message or behavior you see when you try to use the 1099 on the app?

Once I have a little more detail, I can guide you step by step toward a solution.

receipt not recognized

Thanks for sharing that your receipt is not being recognized by the EZ Receipts app. Let’s try a few focused steps to get this working:

1. Check Image Quality: Make sure the photo or scan of your receipt is clear, well-lit, and focused. Poor image quality is a common reason the app can't recognize receipts.

2. Proper Capture Area: When scanning or uploading, ensure you select or capture the entire receipt, including the merchant name, date, and amount. Partial captures sometimes cause recognition errors.

3. Update the App: Verify that your EZ Receipts app is updated to the latest version in your app store. Updates often include fixes for scanning and recognition issues.

4. Restart the App and Device: Close the app fully and restart your Windows device to clear any temporary glitches.

5. Reinstall the App: If the problem continues, uninstall and reinstall the app to refresh its files.

6. Submit Manually: If automatic recognition still fails, check if you can manually enter receipt details in the app as a backup.

Let me know which of these steps you’ve tried and what happens when you do them. That way I can help you dig deeper if needed or offer other solutions.

If you want, I can also look into any recent known issues with receipt scanning on the EZ Receipts app specifically for Windows or your device type. Would that be helpful?