Hi there! I’m sorry to hear you’re having trouble accessing the Giftful site and claiming items on both your PC and phone. Let’s see if we can get things working for you.

Just to clarify a bit:
- Are you using the Giftful website on a browser, or the Giftful app on your phone?
- What exactly happens when you try to load the site or claim items? Do you see any error messages or does the page just not load at all?
- Have you tried any steps so far, like refreshing, clearing cache, or reinstalling the app?

Once I know a bit more, I can guide you step-by-step. Meanwhile, here are some initial general troubleshooting steps you can try on both devices:

1. Check your internet connection to be sure it’s stable.
2. Clear your browser cache and cookies on your PC. Sometimes corrupted cache can block sites.
- In most browsers on Windows 10, hit Ctrl + Shift + Delete, select “Cookies and other site data” and “Cached images and files,” then clear.
3. Try a different browser on your PC, such as Chrome, Firefox, or Edge, if you aren’t already.
4. On your phone, if using the Giftful app, try uninstalling and reinstalling it from your app store. This can fix many app-related problems1.
5. If you’re using the app’s internal browser to add items, try adding from your phone’s main browser instead.

After these steps, let me know if the site or app behavior improves or what errors come up, and we can dig deeper if needed! Are you satisfied with the solution I provided so far?