If the Giftful app is crashing when you attempt to open your lists but allows you to add new items, you can follow these steps to troubleshoot and potentially resolve the issue.

Step 1: Force Quit the Giftful App

1. Close the App: On your Mac, click the Apple logo in the top left corner of your screen.
2. Open Force Quit Menu: Select "Force Quit..." from the dropdown menu or press Command + Option + Esc together.
3. Select Giftful: In the Force Quit Applications window, find Giftful in the list.
4. Force Quit: Click on it and hit the "Force Quit" button.

Step 2: Reopen the Giftful App

1. Restart the App: Open the Giftful app again and attempt to access your lists.

Step 3: Clear App Cache and Data

1. Access Application Preferences:
- Navigate to the Giftful app in your Applications folder.
- Right-click it and select “Show Package Contents.”
2. Find Cache Folder: Look for any cache or preferences folders and delete them. This will reset the app settings which might be causing the crash.

Step 4: Check for Updates

1. App Store: Open the App Store on your Mac.
2. Updates Tab: Select the "Updates" tab on the left sidebar.
3. Install Updates: If an update for Giftful is available, click on “Update” next to it. Updating may fix bugs that are causing the app to crash.

Step 5: Restart Your Device

1. Restart Your Mac: Click the Apple logo, then select "Restart..." and allow your Mac to reboot.

Step 6: Uninstall and Reinstall Giftful

1. Uninstall the App: Drag the Giftful app from your Applications folder to the Trash.
2. Empty Trash: Right-click on the Trash and select "Empty Trash."
3. Reinstall App: Go to the App Store, search for Giftful, and reinstall it.

Step 7: Contact Support

If none of the above steps resolve the issue, consider reaching out to Giftful's support for assistance. You can visit their FAQ section for further guidance learn more or take this issue to community forums, like Reddit, where users may share similar experiences learn more.

By following these steps, you should be able to troubleshoot the app crashing issue when accessing your lists on Giftful.