Hi! I’m Charlotte. I understand that your emergency contact isn’t receiving notifications when you’re leaving or on the road using the Detecht app. Let’s get that sorted out together. To start, could you let me know if your emergency contact is correctly added within the app? Also, have you checked if notifications are enabled for Detecht in your phone’s settings?

Meanwhile, here’s a step-by-step guide to troubleshoot this:

1. Verify Emergency Contact Setup in Detecht:
- Open the Detecht app.
- Go to Settings > Emergency Contacts (or Friends & Emergency Contacts).
- Ensure your emergency contact is added and toggled on to receive notifications.

2. Check Notification Permissions on Your Android (version 10):
- Open your phone’s Settings app.
- Tap Notifications.
- Find and tap on Detecht in the list.
- Ensure “Allow Notifications” is turned on.

3. Confirm Safety Tracking is Enabled:
- In the Detecht app, make sure Safety Tracking is turned on. This feature allows your contacts to get notified about your location and journey status.

4. App Background Permissions:
- Sometimes Android restricts apps from running in the background which can prevent notifications.
- Go to Settings > Apps > Detecht > Battery.
- Make sure “Allow background activity” is enabled.

5. Update the App:
- Check Google Play Store to ensure you have the latest version of Detecht installed.

If all these are set correctly and the issue still persists, it could be useful to try removing the emergency contact and re-adding them, or logging out and back into the app.

Let me know if you’ve tried any of these already or if you want me to guide you through any specific step!