Hi there! I’m Pierre, here to help you with your HiTV app issue. Could you please tell me a bit more about what exactly is "not working" with the app? For example, is the app not opening, freezing, showing error messages, or are you having trouble streaming content? Any details will help me guide you better.

After login the app, it doesn't move from the login page mean it suggests drama but when i click on them it's not working

After login the app, it doesn't move from the login page mean it suggests drama but when i click on them it's not working

Thanks for the details! It sounds like after logging in, the HiTV app shows suggested dramas, but when you tap on them, nothing happens, and it doesn’t move forward. Let’s try a few things on your Android 10 device with the WebKit browser environment to fix this:

1. Check Internet Connection:
Make sure your device has a stable internet connection (Wi-Fi or mobile data). Sometimes, slow or intermittent connections cause the app to hang.

2. Clear App Cache and Data:
- Go to your device’s Settings > Apps or Application Manager.
- Find HiTV app and tap on it.
- Tap Storage > Clear Cache, then Clear Data.
- Relaunch the app and log in again.

3. Update or Reinstall the App:
If you installed the app via APK or a third party, make sure you have the latest version. If not, uninstall and reinstall the latest version from a trusted source.

4. Check App Permissions:
- Navigate to Settings > Privacy & Security > App Permissions.
- Ensure HiTV has all needed permissions like storage and network access.

5. Restart Your Device:
Sometimes a simple restart helps clear temporary glitches.

6. Try Using a VPN (Optional):
If you are in a region with streaming restrictions, briefly try connecting through a VPN to see if content loads.

If these steps don’t resolve the issue, let me know if you see any error messages or if the app behaves differently after trying these. We can then explore deeper fixes or check if there are any service outages. Meanwhile, here is a helpful video that walks through similar login issues for the HiTV app: How To Fix HiTV App Login Error | Easy Quick Solution [1] .

Are you comfortable trying these steps now?

I'll try this method but it's not working

Thanks for trying those steps and letting me know it didn’t work. Since the basic troubleshooting didn’t help, let’s dig a bit deeper.

Some users have reported a common problem where the app shows content suggestions but fails to load the drama episodes, often showing errors like "unable to locate resource" or just endless loading. This can sometimes be due to server-side issues or outdated app versions that affect streaming functionality.

Here are a few additional steps you can try:

1. Check for App Updates From Official Sources:
Sometimes, HiTV releases updates to fix these exact issues. Make sure your app is the latest version by downloading it directly from the official HiTV website or trusted sources, since it may not always be available on common app stores.

2. Verify Server Status:
It’s possible that the HiTV streaming servers are experiencing downtime or resource location problems. You can check recent reports or forums to see if others are having similar issues right now. If it’s on their side, waiting a bit might be the only option.

3. Disable VPN or Proxy:
If you use a VPN or proxy, try disabling it as it can interfere with content loading.

4. Try an Alternative Device or Browser:
Viewing on another device or using a browser instead of the app can help isolate if this is device-specific.

5. Contact HiTV Support for Account Checks:
Sometimes, account restrictions or licensing might block certain content. The HiTV support team can verify if there are any limits on your account or region.

If you want, I can provide some links with more detailed troubleshooting steps and community discussions about similar issues for your reference:
- Troubleshooting tips and common fixes:1
- Community thread on “unable to locate resource” errors:2
- More solutions for app not working issues:9

Would you like me to guide you through any of these specific advanced steps, or check some of these resources with you now?