Hi there! I understand the HiTV app and website are both not working for you, and I’d love to help get this sorted out. To start, could you tell me a bit more about what exactly happens when you try to use them? For example, do you see any error messages, does the app or website freeze, or does it just not load at all?

Meanwhile, here are some initial steps we can try that often fix issues like this on Android 14:

1. Check Your Internet Connection: Make sure your Wi-Fi or mobile data is working well by opening a different website or app.

2. Restart Your Device: Sometimes a simple reboot clears out any temporary glitches.

3. Clear HiTV App Cache and Data:
- Go to Settings > Apps > HiTV
- Tap on Storage
- Hit “Clear Cache” first, then if the problem continues, “Clear Data” (this will log you out, so you’ll need to sign back in).

4. Update the HiTV App: Visit the Google Play Store and see if there’s an update available. Sometimes the app needs the latest version to work properly.

5. Try a Different Network: If possible, switch between Wi-Fi and mobile data to see if there’s a network-related issue.

If the website and app are both down simultaneously, it could be a server issue on HiTV’s end. Some users have reported similar issues recently where the service was temporarily unavailable1.

Could you try these steps and let me know if anything changes? Also, please share any specific error messages you see. That would help me guide you better!

No ot didn't work

Thanks for letting me know the initial steps didn’t solve the problem. Since both the HiTV app and website aren’t working for you and basic troubleshooting didn’t help, let's try a few more focused solutions based on common issues and fixes I've found recently:

1. Check for Specific Error Messages
You mentioned previously that the apps/website are not working. Are you seeing any errors like "network issues," "404 error," or "loading failed"? These might indicate either server-side problems or local connectivity glitches.

2. Force Stop the App and Clear Cache Again (with a Small Twist)
- Go to Settings > Apps > HiTV.
- Tap “Force Stop” to completely close the app.
- Go to Storage and tap “Clear Cache.”
- Also, check if there’s an option to “Clear Storage/Data” — sometimes clearing just the cache isn’t enough. (Remember, clearing data logs you out, so keep your credentials ready.)
- Reopen the app while connected to a stable network.

3. Disable VPN or Proxy (if applicable)
If you use any VPN or proxy service, try disabling it temporarily. Sometimes those can interfere with app connectivity.

4. Update Your Device's Date & Time Settings
Ensure your Android 14 device is set to automatic date and time. Incorrect system time can cause apps to fail connecting to servers.

5. Check for App Updates or Reinstall
If you haven’t already, uninstall the HiTV app and reinstall it freshly from the Google Play Store. This ensures you have the latest version and a clean install free of corrupt files.

6. Try Using Another Device or Browser
If you have access to another Android device or a different web browser, test logging into HiTV there to see if the problem persists. This helps isolate whether the issue is device-specific.

7. Potential Server Issue
Given the app and website are both down and your efforts haven't worked, it’s possible HiTV’s servers might be experiencing downtime or maintenance. Reports from other users online mention similar issues involving network errors and content loading failures2.

If you'd like, I can check if there’s a current outage or service announcement related to HiTV.

Would you be able to tell me if you see any specific error messages? Also, do you use any VPN or proxy services? That info will help me narrow down the best next step!