Hi there! I see that your Royal Kingdom app account has been disabled. I’d love to help you get back to enjoying the game.

Could you please share a bit more about what happened? For example, did you receive any message or notification from the app about why your account was disabled? Also, were you able to access the game normally before it got disabled, or did the issue happen after a specific action like accepting terms, updating the app, or anything else?

Once I know a bit more, I can guide you through the right steps to try and fix this!

Says “your account has been disabled in the App Store and itunes

Thanks for sharing that detail about seeing "your account has been disabled in the App Store and iTunes." That actually points to an Apple ID issue rather than something specific to the Royal Kingdom app itself, which is quite common.

Here’s what I recommend to get this sorted on your iPhone running iOS 18.6:

1. Check Apple ID Status:
- Go to appleid.apple.com and try signing in with your Apple ID to see if there are any notifications or issues with your account.
- Sometimes Apple disables accounts due to security reasons or billing problems.

2. Verify Payment Information:
- On your iPhone, open Settings.
- Tap your name at the top, then select "Payment & Shipping."
- Make sure your payment details are up to date and correct.

3. Review Restrictions:
- Go to Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases.
- Enter your Screen Time passcode if prompted.
- Ensure that installing apps, deleting apps, and in-app purchases are allowed.

4. Sign Out and Sign Back In:
- Go to Settings > [your name] > Scroll down and tap "Sign Out."
- Restart your iPhone.
- Sign back in with your Apple ID.

5. Contact Apple Support:
- If these steps don’t resolve the disabled status, it’s best to contact Apple Support directly because this is an Apple account security matter.
- You can reach them via: Apple Support or the Apple Support app.

6. Reinstall Royal Kingdom:
- Once your Apple ID is active, try deleting the Royal Kingdom app from your device.
- Go to the App Store, sign in with your active Apple ID, and reinstall Royal Kingdom.

If your account remains disabled specifically in the App Store and iTunes, only Apple Support can lift that restriction for you because it involves Apple’s security and account policies3 6 8.

Would you like me to guide you step-by-step through any of these processes? Or if you want, I can help you draft a message to Apple Support as well. Let me know!

Account disabled

Hi again! I understand you're facing an issue with your Royal Kingdom app account being disabled. Let's see how we can get you back to playing smoothly.

Since you mentioned your account is disabled, could you clarify if this is happening inside the Royal Kingdom app itself (like you can’t log in or your profile shows disabled), or if you’re only seeing the message related to "disabled in the App Store and iTunes"? This helps me pinpoint whether it’s a game account issue or an Apple account issue.

If it is the Royal Kingdom app account specifically, here are some steps you might try:

1. Check your Login Method:
- Royal Kingdom typically links accounts to Apple ID, Facebook, or Google. Try logging in again using the same method you initially used. If you have multiple accounts, ensure you’re selecting the correct one.

2. Restore Game Progress:
- If you lost access, sometimes signing out and back in or reinstalling the app while logging in with your linked account can restore your progress or access.
- More on restoring game progress is available here: Lost Game Progress — Royal Kingdom Help Center

3. Reach Out to Royal Kingdom Support:
- If your account was disabled due to violating game policies or other reasons, the official support team at Royal Kingdom can help clarify and possibly reactivate it.
- You can contact them via email at [email protected] or through the support page inside the app.

4. Check Any In-Game Notifications or Emails:
- Sometimes, account restrictions come with explanatory messages or emails outlining the reason, such as age restrictions or terms of service violations. For instance, some players have had chat features disabled if under 18.

If it's the Apple ID account disabled message appearing, as I mentioned earlier, you’ll want to address that directly with Apple Support since that impacts your ability to use the App Store and make purchases.

Let me know if you want to focus on the Royal Kingdom-specific side or the Apple ID side, and whether you have tried logging out and logging in again or reinstalling the game. I'm here to guide you through the steps!