Hi there! I understand you’re using coins in Zen Word but aren’t getting a letter hint in return. I’d love to help you get this sorted out.

To start, could you tell me:
- Does the app show any message or animation when you use coins for a hint?
- Are the coins definitely being deducted every time you try for a hint?
- Have you tried closing and reopening the app, or restarting your device?
- Are you connected to the internet while using the app?

In the meantime, here are some steps we can try:

1. Restart the App: Close Zen Word completely from your recent apps and reopen it. Sometimes a simple restart re-syncs available features like hints.

2. Check for Updates: Make sure the app is updated to the latest version from the Google Play Store. Updates often include bug fixes for issues like this.

3. Clear Cache (Android 10):
- Go to Settings > Apps > Zen Word > Storage
- Tap “Clear Cache” (not clear data, so you don't lose progress)
- Open the app again and test the hint feature.

4. Connectivity Check: Since some features rely on internet validation, ensure you have a stable connection when requesting hints.

5. Reinstall the App: If none of the above work, backup your progress if possible and uninstall/reinstall to fix any corrupted files.

If the coins are still deducted but no hint given after these steps, it may be a known bug or server-side issue related to hint redemption. Sometimes users report that hints are subtracted from their coins but don’t appear, and this needs developer attention.

If you'd like, I can guide you on how to report this directly to Zen Word support so they can investigate further.

Please let me know what you’ve tried or observed so far, and I’ll help you from there! Are you satisfied with the solution I provided?

I have closed the app, restarted my phone, checked for updates and am using wifi and hooked to the internet but still no letters are given for hints and it still deducted my coins each time.

Thanks for letting me know the steps you've already tried. Since the app is deducting coins but not providing hints even after restarting, updating, and confirming your internet connection, it seems like this might be a glitch affecting the hint feature directly.

I found some related reports where users have experienced coins being subtracted without receiving hints in Zen Word, especially when claiming hints from the extra words bank4. It appears to be a known issue for some players.

Here’s what I recommend next:

1. Check Extra Words Bank: If you’re using hints from your extra words bank, try using coins directly for hints in a puzzle instead to see if the problem persists. Sometimes the bug affects only certain hint sources.

2. Clear App Cache (again): Just to be sure, you can clear the cache once more on your Android 10 device:
- Settings > Apps > Zen Word > Storage > Clear Cache
Then restart the app and test.

3. Contact Zen Word Support: Since this seems like a bug, I suggest reporting it directly to the developers for a fix. You can reach out to Zen Word support at [email protected]. Be sure to mention:
- Your device (WebKit on Android 10)
- The problem (coins deducted but no hint provided)
- Steps you’ve taken so far

This will help them prioritize the issue and potentially issue a patch.

If you want, I can guide you through drafting a message to support. Would you like that? Also, let me know if using hints from different areas makes any difference.

Are you satisfied with these steps?

Tried clearing the cache in settings but the issue still persists. No hints even though it keeps taking my coins. I have lost over 100 coins trying to get it to work.

Thank you for sharing what you’ve tried so far, especially clearing the cache. Since the issue still persists with hints not showing but coins being deducted, it sounds like a deeper problem with the app’s hint redemption system.

Based on what I found, some users have faced similar issues with Zen Word where coins or progress are lost unexpectedly. The official advice is to contact Zen Word's support directly through their help center or email to report such bugs so they can investigate and resolve them1 7.

Here’s what I suggest right now:

1. Avoid spending more coins on hints until this is resolved — it seems the hint feature is not working properly on your device or account.

2. Contact Zen Word Support with details including:
- Your device: WebKit, Android 10
- What happens: coins deducted but no hint provided
- Steps you've tried (cache clearing, restart, update)
- How many coins lost (you mentioned over 100)

You can reach them via the app’s settings Help Center or email address [email protected].

3. Optional: Try reinstalling the app if you want to see if a fresh install fixes corrupted files, but be aware this might risk losing some game progress if not backed up4.

I can help you draft the support message if you like. Would you like me to assist with that? Also, please tell me if you want steps on backing up your progress before reinstalling.

Are you satisfied with this approach?