[Zen Word] Leaderboard does not show up

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Elliot
6 months ago In Zen Word
Leaderboard does not show up

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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6 months ago

Hi! I understand your Zen Word app leaderboard isn’t showing up on your iPhone running iOS 18.7.1. Let’s get this sorted out together.

First, could you tell me a bit more about what's happening? For example:
- Is the leaderboard section missing entirely or just not loading scores?
- Does this happen all the time or just recently?
- Have you noticed any error messages or unusual behavior in the app?

Meanwhile, here are some initial steps that often help with display issues in Zen Word:

1. Restart the app: Close it completely by swiping it away in the app switcher, then reopen.
2. Check your internet connection: A poor or intermittent connection can prevent leaderboard data from loading properly.
3. Make sure the app is updated: Head to the App Store and verify you have the latest version of Zen Word installed.
4. Log out and back in: If you’re signed in, try logging out and then logging back in. This can refresh your account data and leaderboard display.
5. Clear cache (if available): Zen Word doesn’t usually have a manual cache clear option, but reinstalling can help. You can delete and reinstall the app as a last resort.

If none of these resolve the issue, there may be a temporary server or sync problem. I found a suggestion from other players with leaderboard display troubles to send a message with a screenshot to Zen Word’s in-app support (usually in Settings > Support), which can help their team diagnose account-specific issues1.

Let me know how these steps go, and if you’ve tried any already! That way, we can dig deeper if needed. Are you okay trying these now?

E
Elliot
6 months ago

Leaderboard does not show up

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