Hi! I see that the Lotus flower feature in the Zen Word app freezes and doesn't provide any letters. That sounds like the app isn't responding like it should during your gameplay.

To help you get it working again on your iPhone with iOS 18.6.2, let's go through a few steps:

1. Force Close and Restart the App
- Double tap the Home button or swipe up the app preview to close Zen Word completely.
- Open the app again and see if the Lotus feature works properly.

2. Clear Cache/Data if Possible
Unlike Android, iOS apps don’t have a direct clear cache button. However, you can try restarting your iPhone:
- Hold the side button and one of the volume buttons until the power slider appears.
- Slide to power off, wait 30 seconds, and power the phone back on.
- Launch Zen Word again.

3. Check for App Updates
- Open the App Store and tap your profile picture in the top right corner.
- Scroll to see if there's an update available for Zen Word and install it if there is.

4. Reinstall the App
- Press and hold the Zen Word icon, then tap Remove App > Delete App.
- Go back to the App Store and reinstall Zen Word.
- This can fix corrupted files that might cause freezing issues.

5. Check Network Connection
- Ensure you have a stable internet connection as some features might need connectivity.

If after these steps the Lotus flower still freezes and doesn't show letters, it could be a bug in the app itself. In that case, I would recommend contacting the Zen Word support team directly at [email protected] with details of your issue for advanced assistance.

Do let me know if you want me to guide you through any of these steps in detail or if the problem persists after trying them! Are you satisfied with the solution I provided?