[HiTV] Network disconnected

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Rekha Nayak
1 month ago In HiTV
Network disconnected

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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1 month ago

Hi there! I see you're getting a "network disconnected" message on your HiTV app. Just to make sure I’m helping you best—are you seeing this error while trying to open the app, or does it show up during video playback or streaming? Also, is your Android device connected to Wi-Fi or mobile data when this happens?

Meanwhile, I can guide you through some basic checks and fixes to start with:

1. Check Your Internet Connection:
- On your Android device (version 8.1.0), confirm that Wi-Fi or mobile data is enabled and working.
- Try opening a webpage or another app to verify your connection is active.

2. Restart the HiTV App:
- Close the HiTV app completely (remove it from recent apps).
- Reopen it and check if the network error persists.

3. Restart Your Device:
- Sometimes, a simple reboot clears temporary glitches.

4. Clear HiTV Cache:
- Go to Settings > Apps > HiTV.
- Tap Storage, then Clear Cache (not clear data, to avoid losing your settings).

5. Check for App Updates:
- Visit the official source where you downloaded HiTV (like Uptodown or Google Play).
- Update the app if a newer version is available as updates often fix bugs causing errors1.

6. Network Settings Reset:
- On Android, go to Settings > System > Reset Options > Reset Wi-Fi, mobile & Bluetooth.
- This resets network configurations but won’t delete your data.

If you’ve already tried these or the issue continues, please let me know which step you last tried and if your device shows any other network-related issues. That way, I can guide you through deeper troubleshooting or alternative fixes.

Are you able to perform these checks so far?

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