Hi there! I see you're getting a "server not known" error with the iSolarCloud app on your Mac. That can happen when the app is having trouble connecting to the iSolarCloud server. Let me help you get this sorted out.

To start, could you let me know if your internet connection is working fine otherwise? Also, have you checked if the app’s server region setting matches your location? Sometimes if the region is set incorrectly, the app can’t reach the server. For example, for Australia, it should be “AU – Australia” in the app settings.

Here’s a step-by-step approach we can take to troubleshoot this:

1. Confirm Internet Connection: Make sure your Mac is connected to the internet and can browse other websites normally.

2. Check the Server Region in iSolarCloud App:
- Open the iSolarCloud app.
- Go to settings and look for the server region option.
- Confirm it is set correctly for your region (e.g., “AU – Australia”).

3. Restart the App and Device: Close the iSolarCloud app completely and restart your Mac, then relaunch the app.

4. DNS Server Settings: Sometimes the "server not known" error is due to DNS issues. You could try changing your Mac’s DNS servers to a public DNS like Google’s:
- Go to System Preferences > Network > Wi-Fi (or Ethernet) > Advanced > DNS tab.
- Remove existing DNS servers and add 8.8.8.8 and 8.8.4.4.
- Apply the changes and restart the app.

5. Update the App: Make sure your iSolarCloud app is updated to the latest version.

6. Router Settings and Firewall: If you are connected behind a firewall or VPN, check if they might be blocking the app’s connection to the server.

If you have already tried some of these steps, let me know which, and I can help guide you further. If the problem persists, there might also be a temporary server issue at iSolarCloud’s end we can check.

Does this sound good? Would you like me to walk you through any step in more detail?

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