[Steps] Steps app not working

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Geoff Garrard
1 year ago In Steps
Steps app not working

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Hi there! I understand that you're having trouble with the Steps app on your iPhone. Let’s see if we can get this sorted out together.

First, could you let me know if the app is crashing, not tracking steps, or if there’s another specific issue you’re encountering?

In the meantime, here are some general steps we can try to get the app working again:

1. Force Close the App: Swipe up from the bottom of your screen (or double-click the Home button if your iPhone has one) to see the app switcher. Find the Steps app, and swipe it up to close it completely.

2. Restart Your iPhone: Sometimes a simple restart can resolve issues. Just hold down the power button and slide to power off, then turn it back on.

3. Check Privacy Settings:
- Go to Settings > Privacy > Motion & Fitness.
- Make sure both Fitness Tracking and Health are toggled on.

4. Re-sync the App: Open the Steps app, go to Settings, tap on Health, and look for an option to re-sync.

5. Check for App Updates: Open the App Store, go to the Updates section, and see if there are any available updates for the Steps app.

6. Redownload the App: If none of these steps work, deleting the app and then re-downloading it can sometimes resolve issues.

Let me know how it goes! If none of these steps work or if you’re facing a specific issue, please provide more details, and we'll take it from there.

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