[Steps] Step app not showing strps

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Delores Matthews
7 months ago In Steps
Step app not showing strps

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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7 months ago

Hi there! I see that your Step app is not recording or showing your steps on your iPhone running iOS 18.7.1. Let’s work through this together and get it sorted out.

First, I want to check a few things with you:
- Are you seeing no steps recorded at all, or just a delay?
- Have you recently updated the app or your iOS?
- Have you already tried any troubleshooting steps?

Meanwhile, here’s a step-by-step guide to troubleshoot the Step app not recording steps on your iPhone:

1. Check Privacy & Security Settings for StepsApp:
- Open your iPhone’s Settings app.
- Tap Privacy & Security.
- Tap Health.
- Find and tap StepsApp.
- Make sure all the permissions, especially for Motion & Fitness and Steps, are enabled.

2. Enable Motion & Fitness Access:
- Still in Settings, go to Privacy & Security > Motion & Fitness.
- Ensure Fitness Tracking is turned ON.
- Also, locate StepsApp and confirm it has permission toggled on.

3. Restart the App and Device:
- Force quit the StepsApp by swiping it away from the app switcher.
- Restart your iPhone by holding the side button and volume up/down button until the power off slider appears, then slide to power off and turn it back on.

4. Ensure Background App Refresh is Enabled:
- Go to Settings > General > Background App Refresh.
- Confirm that Background App Refresh is enabled for StepsApp.

5. Check for App Updates:
- Open the App Store.
- Go to Updates and see if StepsApp has an update available. If yes, update it.

6. Reinstall StepsApp:
- If nothing else works, try uninstalling and reinstalling StepsApp. (Make sure your data is backed up if needed.)

These steps often resolve the issue because the app needs permission to access the sensors in your iPhone that count steps, and sometimes the permissions get reset or disabled.

Could you please try these steps and let me know how it goes? If it’s still not working, I’ll guide you through the next level of troubleshooting.

Are you satisfied with the solution I provided so far?

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