Hi! I see you’re having trouble with the OTC (over-the-counter) function in the CenterWell Pharmacy app. I’d love to help get this sorted out for you. To start, could you tell me a bit more about what exactly isn’t working with the OTC items? For example, are you unable to see the OTC catalog, having problems adding items to your cart, or is there an error message popping up?

Meanwhile, here are some general troubleshooting steps you can try to get the OTC features working on your Android device (version 9):

1. Check Your Internet Connection: Make sure you have a stable internet connection, either Wi-Fi or cellular data.
2. Restart the App: Close the CenterWell Pharmacy app completely (remove it from your recent apps) and then reopen it.
3. Update the App: Ensure that your app is updated to the latest version by checking the Google Play Store.
4. Clear App Cache: Go to your device’s Settings > Apps > CenterWell Pharmacy > Storage > Clear Cache. This can fix minor glitches.
5. Log Out and Log In Again: Sometimes, refreshing your session can help if there are temporary account-related issues.
6. Device Restart: Try restarting your Android device to clear out any temporary system issues.

If none of these steps help, please let me know exactly what you’re experiencing with the OTC feature, and I can guide you through more specific fixes or look into your account settings as needed. Also, since the app is for Humana members only, please confirm if you are logged in with your Humana membership.

Are you okay to try these steps and share what happens?