Hi there! I understand you're having trouble logging into the CenterWell Pharmacy app on your phone, and it only works occasionally, sometimes after deleting and reinstalling the app. Let's see how we can get this fixed for you.

First, to clarify, what type of phone are you using (iPhone or Android)? Also, have you noticed any error messages when you try to log in, or does the app just not respond?

Meanwhile, here are some steps you can try to improve your login experience:

1. Check App Updates: Make sure your CenterWell Pharmacy app is updated to the latest version. Sometimes older app versions can cause login problems.

2. Clear App Cache and Data (Android) or Reinstall the App (iPhone can do this upon deletion):
- On Android, go to Settings > Apps > CenterWell Pharmacy > Storage, then tap "Clear Cache" and "Clear Data." This removes any corrupted data causing login issues.
- Since you mentioned reinstalling helps sometimes, doing a clean reinstall can fully reset the app.

3. Review Your Internet Connection: A stable internet connection is vital. If you're using mobile data, try switching to Wi-Fi or vice versa.

4. Reset Your Password: If there's any chance your login credentials are causing the problem, resetting your password through the app or website can help.

5. Check Your Account Status: Sometimes, issues with your account can prevent login. If none of the above works, you might want to verify your account details or reach out to CenterWell Pharmacy support.

If after trying these steps you still can't log in reliably, I can guide you to contact their mobile app support directly, as they may have specific fixes, especially if you are a Humana member (since the app is for Humana members).

Would you like me to walk you through any of these steps, or do you have further details about the issue to share?

I've done all of this many times... Not at this time. Android.

Thanks for letting me know you've already tried the basic steps and that you're using an Android phone. Since the common fixes haven’t resolved your login issues, let’s try some additional troubleshooting focused on Android and your app environment.

Here’s what I suggest next:

1. Check App Permissions:
- Go to your phone's Settings > Apps > CenterWell Pharmacy > Permissions.
- Ensure the app has all necessary permissions enabled (like storage, network access). Sometimes missing permissions can prevent proper login.

2. Disable Battery Optimization for the App:
- Some Android phones restrict background activity for apps to save battery, which could cause login failures.
- Go to Settings > Battery > Battery Optimization, find CenterWell Pharmacy, and set it to “Not optimized” or “Allowed.”

3. Check Date and Time Settings:
- Make sure your phone’s date and time are set to automatic. Incorrect date/time can cause server authentication failures.

4. Try Logging in on a Different Network:
- Sometimes network firewalls or VPNs may interfere with app logins. Try switching from Wi-Fi to cellular data or vice versa.

5. Check for Multiple Accounts or Cached Credentials:
- If you have multiple accounts in the app or saved login info, try clearing saved accounts or use the app’s logout option fully before logging back in.

6. Contact App Support Directly:
- Since this could be a specific app issue, emailing the CenterWell Pharmacy mobile support at [email protected] (mentioned in their Google Play page) might help. They may have insights or known bugs specific to the Android app version you have2.

If you’d like, I can guide you through any of these steps one at a time. Let me know how you want to proceed or if you see any specific error messages during login!

During login says invalid. Which it isn't. i do forget User name to try login. May work or not..... Most times not

Thanks for the extra info! Since the app tells you the username is invalid, even though you believe it’s correct, it might be helpful to recover your username first to make sure you're using the right one.

Here’s how you can retrieve your CenterWell Pharmacy username:

1. Open a browser on your Windows device (or your phone) and go to the username retrieval page: https://account.centerwellpharmacy.com/retrieve-username/select-user-type

2. Follow the prompts to verify your identity (usually involving entering your email or member details).

3. Once you get your username, try logging in again with it.

If you’re also worried about your password or think it could be an issue, you can reset that here: https://account.centerwellpharmacy.com/forgot-password

If these steps don’t solve the problem, you might want to contact CenterWell’s customer service directly for account-specific help. They have a team ready to assist Monday through Saturday (phone: 800-379-0092, TTY: 711) or you can also use their live chat on their website1 2 3 4.

Would you like me to guide you through retrieving your username right now?

I will try & change Password but not right now. Both are correct. User name for long time

Great, when you're ready to change your password in the CenterWell Pharmacy app, here’s how you can do it:

1. Open your web browser (on your phone or Windows device) and go to the CenterWell Pharmacy password reset page here: https://account.centerwellpharmacy.com/forgot-password
2. Enter your username or email as prompted, then follow the instructions to reset your password. This will send you a password reset link via email.
3. Use the link to create a new password, then return to the app and log in using your updated credentials.

At this time, the CenterWell Pharmacy app itself does not have an in-app password change feature, so resetting via their website is the way to go.

If you need any help during this process or want me to guide you step-by-step, just let me know!

Are you satisfied with this information about changing your password?

Yes, I can change the password. Not today

Thanks for sharing your question about changing the password in the CenterWell Pharmacy app. To confirm, as I mentioned earlier, the app itself does not currently offer an option to change your password directly within it. Instead, you’ll need to reset your password through the CenterWell Pharmacy website.

Here’s the step-by-step process to reset/change your password:

1. Open a browser on your phone or Windows device.
2. Go to the password reset page:
https://account.centerwellpharmacy.com/forgot-password
3. Enter your username or email address associated with your account.
4. Follow the instructions sent to your email to create a new password.
5. After resetting, return to the app and log in using your new password.

If you have any trouble with the password reset process or logging in afterward, CenterWell Pharmacy’s customer service is available to assist you at 855-211-8370 (TTY: 711), Monday through Friday, 8 a.m. to 11 p.m., and Saturday, 8 a.m. to 6:30 p.m. Eastern time1 3.

Whenever you decide to change your password, feel free to reach out if you want me to guide you through the steps in real time!

Are you satisfied with this information about changing your CenterWell Pharmacy password?