[PlayScore 2] Starting it only shows frame for a fraction of a second , then abends

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antonio
7 months ago In PlayScore 2
starting it only shows frame for a fraction of a second , then abends

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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7 months ago

Hi there! I understand that when you start PlayScore 2 on your Windows 10 device, you only see the frame briefly before the app crashes (or "abends," as you said). Let's work together to get this sorted out.

First, just to clarify:
- Are you launching the app normally, or are you opening a specific score or file right away?
- Have you recently updated PlayScore 2 or your Windows system before this started happening?
- Have you tried restarting your device or reinstalling the app yet?

Based on your description, let's try these steps in order:

1. Restart your computer — Sometimes, background processes can interfere, and a fresh restart can clear them.

2. Run PlayScore 2 as Administrator — Right-click the app icon and select "Run as administrator." This can fix permission-related issues.

3. Check for updates — Make sure PlayScore 2 and Windows 10 are fully updated. Sometimes older versions have bugs that are fixed in updates.

4. Reinstall PlayScore 2 — Uninstall the app completely, then download the latest version from the official website and reinstall it.

5. Check for corrupted files or cache — Although on Windows the app may not have the same cache clearing options as mobile, some apps store data in the AppData folder. You can try removing related folders:
- Press Windows+R, type %appdata%, and hit Enter.
- Look for any PlayScore or related folders and back them up somewhere else, then delete them from this directory.
- Restart the app to see if it helps.

6. Run in compatibility mode — Sometimes apps designed for other Windows versions have issues:
- Right-click PlayScore 2 shortcut > Properties > Compatibility tab.
- Check "Run this program in compatibility mode for" and select Windows 8 or 7.
- Click Apply and try launching again.

If none of those work, it could be related to other software conflicts or deeper compatibility issues. In that case, I can assist you in gathering logs and contacting the PlayScore 2 support team via [email protected] for a more tailored fix.

Let me know what you’ve tried already or if you want detailed instructions for any of these steps! Are you satisfied with this approach so far?

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