Hi there! I understand you're having trouble with the date setting drop-down not working when trying to schedule a consultation in the myCigna app on your Android 15 device. Let's see if we can get that resolved together.
To start, can you tell me if this happens only when scheduling consultations, or do other drop-down menus in the app work fine? Also, are you using the latest version of the myCigna app? Sometimes app updates fix these kinds of issues.
In the meantime, here are some quick steps to try:
1. Restart the App: Close the myCigna app completely and reopen it. Sometimes this refreshes the app functions.
2. Clear App Cache: Go to your device Settings > Apps > myCigna > Storage > Clear Cache. This removes temporary files that might cause UI glitches without deleting your data.
3. Check for App Update: Visit the Google Play Store, search for myCigna, and see if an update is available. If yes, please update the app.
4. Restart Your Device: Sometimes a quick device reboot helps clear minor system hiccups.
If the problem persists after these steps, it might be related to a specific bug with the date picker interface in Android 15 or the app version you have. At that point, we can try deeper troubleshooting like reinstalling the app or checking your account status.
Could you please try these steps and let me know what happens? Also, if you get any error messages or if the screen freezes, that info will be helpful.
Looking forward to your reply so we can get this fixed!
Comments
Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
Followed by
Hi there! I understand you're having trouble with the date setting drop-down not working when trying to schedule a consultation in the myCigna app on your Android 15 device. Let's see if we can get that resolved together.
To start, can you tell me if this happens only when scheduling consultations, or do other drop-down menus in the app work fine? Also, are you using the latest version of the myCigna app? Sometimes app updates fix these kinds of issues.
In the meantime, here are some quick steps to try:
1. Restart the App: Close the myCigna app completely and reopen it. Sometimes this refreshes the app functions.
2. Clear App Cache: Go to your device Settings > Apps > myCigna > Storage > Clear Cache. This removes temporary files that might cause UI glitches without deleting your data.
3. Check for App Update: Visit the Google Play Store, search for myCigna, and see if an update is available. If yes, please update the app.
4. Restart Your Device: Sometimes a quick device reboot helps clear minor system hiccups.
If the problem persists after these steps, it might be related to a specific bug with the date picker interface in Android 15 or the app version you have. At that point, we can try deeper troubleshooting like reinstalling the app or checking your account status.
Could you please try these steps and let me know what happens? Also, if you get any error messages or if the screen freezes, that info will be helpful.
Looking forward to your reply so we can get this fixed!
cannot schedule consultation, date setting drop down doesn't work