Hi there! I understand you're having trouble logging into the myCigna app on your Android device because the connection keeps failing. Let's get this sorted out together.

To start, could you tell me a bit more? For example:
- Are you seeing any specific error messages when the connection fails?
- Is this happening on Wi-Fi, mobile data, or both?
- Have you tried restarting your phone or reinstalling the app already?

Meanwhile, here’s a straightforward step-by-step approach to try:

1. Check Internet Connection:
Make sure your Android device is connected to a stable internet source, either Wi-Fi or mobile data.

2. Close and Reopen the App:
Sometimes just restarting the app helps refresh its connection.

3. Clear Cache and Data for myCigna App:
- Go to Settings on your Android device.
- Tap Apps or Application Manager.
- Find and select myCigna from the list.
- Tap Storage, then tap Clear Cache and Clear Data.
This removes any corrupted temporary files that might cause login issues.

4. Update the App:
Check the Google Play Store for any updates to the myCigna app. Sometimes connection errors happen due to outdated versions.

5. Restart Your Phone:
This can clear any temporary glitches in the system.

6. Try Logging in Again:
Launch the app and attempt to login.

If you continue to face connection failures after these steps, there might be a temporary server issue or a glitch affecting the app. You could also try logging into myCigna through a web browser on your device to check if the account itself is accessible.

If these don’t help, you might want to reach out to Cigna Customer Service at 1-800-853-2713 for specialized help, especially if the app is showing a validation or registration error1 6.

Let me know what you find, and we can go from there! Are you satisfied with this initial support?