Hello! I see you’re having trouble with the myVW app showing an error when trying to lock or unlock your vehicle, specifically "problem sending your command." Let's work through this together.

To start, can you tell me:
- Has this issue just started recently, or has it been ongoing for a while?
- Are you able to use other remote functions in the app, like remote start or flashing the lights?
- Have you tried any fixes yet, such as restarting your phone, reinstalling the app, or checking your internet connection?

Meanwhile, I’ll guide you through some common steps to resolve this type of issue:

1. Check your network connection: Ensure your phone has a stable internet connection (Wi-Fi or cellular data) since the app needs it to communicate with your car. Try switching between Wi-Fi and mobile data to test if it makes a difference.

2. Confirm your vehicle is in range and powered on: Although the app sends commands remotely, some vehicles may require certain conditions like the car being awake or having network availability.

3. Restart the myVW app and phone: Closing the app fully and rebooting your phone can clear temporary glitches.

4. Update or reinstall the app: Go to Google Play store and check if there's a newer version of the myVW app. If yes, update it. If it’s already up to date, try uninstalling and reinstalling the app to clear any corrupted data.

5. Verify your account details: Sometimes, session or authentication issues cause command failures. Logging out and logging back in can help refresh your credentials.

6. Check vehicle’s telematics module status: The vehicle’s remote control module might sometimes lose connection or need a reset. If you suspect this, you may need dealer assistance to inspect the Car-Net module.

If you’ve tried some of these already, let me know which so I can suggest more advanced steps like deleting and recreating your account, or performing a factory reset of the car’s infotainment system (if applicable).

Does this sound good? Also, please share more about your exact model and situation so I can tailor guidance better.

(For reference, similar errors have been discussed in forums where users resolved this by re-creating accounts or dealer interventions when the car’s module failed1 3.)

Looking forward to your reply!