The "out of market" error on the WFMZ app, even when you are physically within the correct viewing area, is a known issue affecting multiple users in recent years. The root cause most commonly relates to how your internet service provider (ISP) reports your location to content providers:

- The WFMZ app restricts certain live syndicated programming to viewers located within their officially licensed broadcast area.
- If the app displays an "OUTSIDE ALLOWED AREA" or "out of market" message while you are in-market, this typically means the app is receiving incorrect location information from your ISP. This is especially common when switching to some home internet providers (such as T-Mobile Home), which can route traffic in a way that makes your internet connection appear to be coming from outside the market147.

Key points and troubleshooting:
- Other features of the app—such as weather, traffic, and news clips—may continue to work because these are not restricted by location in the same way as the live broadcast14.
- The issue can happen on different devices. Some users have reported it working on one device but not another on the same Wi-Fi network7.
- Uninstalling/reinstalling the app or clearing cache/data on the app does not resolve ISP geolocation issues, but may help with other errors5.

What you can do:
- Contact WFMZ support. They are aware of the problem and request that affected users email them with details (such as your location and ISP) so they can help resolve or escalate the issue. Contact: [email protected] or [email protected]145.
- Provide your home address and information about your internet provider in your message. WFMZ may be able to whitelist your ISP connection or offer additional steps.
- If possible, try connecting through another network (e.g., a mobile hotspot) to see if the restriction lifts, which can help confirm if it's an ISP routing/geolocation issue.

Summary:
This issue is not caused by your physical location but rather how your ISP presents your connection's geographic location. Only WFMZ technical support, working with you and possibly your internet provider, can resolve the error in most cases1457.