Hi! I understand you're having trouble connecting to WFMZ Live through the app. Let’s get this sorted out together.

To start, could you tell me if you’re using the WFMZ+ app or the older 69 WFMZ Live app? Also, are you encountering an error message when you try to connect, or is the stream just not loading?

Meanwhile, here are some general steps you can try:

1. Check Your Internet Connection: Make sure you have a stable internet connection. Try opening other websites or streaming apps to confirm.
2. Restart the App: Close the WFMZ app entirely and then reopen it.
3. Update the App: If you’re using the WFMZ+ app or the 69 WFMZ Live app, check for updates in your app store to ensure you have the latest version.
4. Re-login or Account Check: Sometimes the stream appears locked if you are not logged in properly. If the live stream shows a lock icon, try logging out and logging back in if the app requires credentials.
5. Clear Cache or Data: On Windows with WebKit browser, you can try clearing the app cache or reinstalling the app if available.

If you’ve already tried these or if the problem persists, let me know exactly what you see when you try to connect, and if you’re on a particular device like a smart TV, mobile, or desktop browser. That way, I can tailor the next steps precisely.

If you want, you can also visit WFMZ’s streaming support page for additional help or app downloads: https://www.wfmz.com/station/streaming/ 1

How does that sound? Can you share a bit more about your situation?

using wfmz plus, tried all these issues but nothing clears the locked icon, reset network didn't work. Unplugged everything didn't work, reinstalled app multiple times didn't work

Thanks for the update and for letting me know all the basic steps you tried. Since the locked icon remains in the WFMZ Plus app despite reinstalling and network resets, it sounds the issue may be on the account or authorization side.

Here are some deeper steps we can try:

1. Check Login Credentials
Double-check you are logged in with the correct WFMZ Plus account. Sometimes the locked icon appears if the app cannot verify your subscription or login status.

2. Subscription Status
Confirm your subscription is active and in good standing. If possible, log in on the WFMZ website or another device to verify if your account can access live streaming there.

3. App Permissions and Location
Some live streams restrict content by region. Make sure your device location settings and app permissions allow location access if required.

4. Contact WFMZ Support
If everything on your side seems correct, there may be an issue with the streaming authorization servers or your account. I recommend contacting WFMZ support directly at [email protected]. Provide them your account details and explain the locked icon issue persisting despite the usual troubleshooting.

Sometimes these locked icons happen when the app can't communicate correctly with the backend for authentication—only their support team can fix that level of problem.

Would you like me to help you draft an email for support? And meanwhile, does your WFMZ Plus app show you any error codes or messages besides the locked icon?

thanks ill contact