Hi! I understand you’re seeing a continuous spinning wheel and blank screen when trying to reach the pCloud login page in your Android app on Android 10. That’s definitely something we can work through together.
To help pinpoint the issue, could you tell me a bit more? For example: - Have you tried restarting the app or your phone before? - Is your internet connection stable? Are you on Wi-Fi or mobile data? - Are you using the latest version of the pCloud app from the Play Store? - Have you recently changed any settings like VPN, firewall, or ad blockers on your device?
Meanwhile, here are some steps to try that often resolve this kind of problem:
1. Clear App Cache and Data: - Go to your phone’s Settings > Apps > pCloud. - Tap Storage. - Tap Clear Cache and then Clear Data (note: clearing data will log you out).
2. Check Internet Connection: - Ensure your device is connected to a stable Wi-Fi or cellular network. - Try switching networks to see if that helps.
3. Disable any Ad Blockers or VPNs: - Some ad blockers or VPN apps might interfere with the login process. - Temporarily disable them and try logging in again.
4. Update or Reinstall the app: - Go to the Play Store, check if there is an update. - If yes, update the app. - If no, uninstall and reinstall the latest version.
5. Check Permissions: - Make sure the app has all necessary permissions enabled in Settings > Apps > pCloud > Permissions.
If after all these steps the issue persists, it might be an app bug or a backend issue. We can then proceed with advanced troubleshooting like checking linked app permissions, or I can help you contact pCloud support directly.
Let me know which steps you’ve already tried or anything else you've noticed, and I'll guide you further! Are you able to access the login page via a web browser on the same device?
Are you satisfied with the solution I provided so far?
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Daniel Otega
Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...
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Hi! I understand you’re seeing a continuous spinning wheel and blank screen when trying to reach the pCloud login page in your Android app on Android 10. That’s definitely something we can work through together.
To help pinpoint the issue, could you tell me a bit more? For example:
- Have you tried restarting the app or your phone before?
- Is your internet connection stable? Are you on Wi-Fi or mobile data?
- Are you using the latest version of the pCloud app from the Play Store?
- Have you recently changed any settings like VPN, firewall, or ad blockers on your device?
Meanwhile, here are some steps to try that often resolve this kind of problem:
1. Clear App Cache and Data:
- Go to your phone’s Settings > Apps > pCloud.
- Tap Storage.
- Tap Clear Cache and then Clear Data (note: clearing data will log you out).
2. Check Internet Connection:
- Ensure your device is connected to a stable Wi-Fi or cellular network.
- Try switching networks to see if that helps.
3. Disable any Ad Blockers or VPNs:
- Some ad blockers or VPN apps might interfere with the login process.
- Temporarily disable them and try logging in again.
4. Update or Reinstall the app:
- Go to the Play Store, check if there is an update.
- If yes, update the app.
- If no, uninstall and reinstall the latest version.
5. Check Permissions:
- Make sure the app has all necessary permissions enabled in Settings > Apps > pCloud > Permissions.
If after all these steps the issue persists, it might be an app bug or a backend issue. We can then proceed with advanced troubleshooting like checking linked app permissions, or I can help you contact pCloud support directly.
Let me know which steps you’ve already tried or anything else you've noticed, and I'll guide you further! Are you able to access the login page via a web browser on the same device?
Are you satisfied with the solution I provided so far?