[Poppo Live- Live Stream] My livestream time not showing

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M+ soneeya
8 months ago In Poppo Live- Live Stream
My livestream time not showing

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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8 months ago

Hi! I understand that your livestream time is not showing on the Poppo Live app. To help you better, could you please clarify a couple of things for me?

1. When you say "livestream time not showing," do you mean the timer that counts how long you've been live is missing, or is it that the application is not recording your live duration at all?
2. Have you noticed if the livestream time is not showing at the start of your stream or if it disappears after some time?
3. Is this issue happening every time you go live, or was it just a one-time problem?

This info will help me guide you more precisely. Meanwhile, here are a few simple checks you can try:

1. Restart your device to clear temporary glitches.
2. Make sure you have a stable internet connection, as poor connectivity can sometimes interfere with the livestream timer.
3. Check if your Poppo Live app is updated to the latest version from your app store. Updates often fix bugs related to display and timing.
4. Confirm that the app is allowed the necessary permissions, especially access to the camera and microphone, which sometimes affect timer behavior.

Also, from what I’ve seen, if a single livestream session lasts less than 5 minutes, the app may not count or show the live time properly, which is a common design in Poppo Live to prevent short streams from affecting tasks and rewards.

Try these steps and let me know what you find out. If the timer still doesn't show, we can move to some deeper troubleshooting or check for any server-side issues. How does that sound?

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