Hi! I understand you invited Sheira Banda to join Poppo Live but she didn’t receive the invitation message. Let’s see if we can get this sorted out together.

First, may I ask a couple of questions to better understand the situation?
- Did you send the invite through the Poppo Live app directly (like through an in-app invite message), or did you use a different method like SMS or email?
- Has Sheira checked her notifications and spam or message filtering folders?
- Are both you and Sheira using the most updated version of the Poppo Live app?
- Are you sure you used the correct contact information or username to invite Sheira?

Meanwhile, here are some steps you can try on your Android 10 WebKit device:
1. Check Internet Connection: Make sure both you and Sheira have stable internet connections. Poor connectivity can delay message delivery.
2. Update the App: Visit the Google Play Store and update Poppo Live if an update is available. Sometimes invitation functionality improves with new versions.
3. Resend the Invitation: Sometimes invites get lost. Try resending the invitation making sure the details are correct.
4. Check in-app Message Center: Sheira should look in the Poppo Live app’s message or notification center (sometimes invites come through there rather than as push notifications).
5. Clear App Cache: On both devices, go to Settings > Apps > Poppo Live > Storage > Clear Cache to refresh app data without losing user info.

If none of these work, it’s possible there might be an issue with the invitation sending server or with Sheira’s account configuration. In that case, I can help escalate the issue to Poppo Live’s support team.

Could you please confirm the details above or share any other symptoms you notice? That way, I can help you better.

I'm the one that I didn't get invitation message like I invited her . So I wanted to receive invitation rewards but the invitation message is not showing.but her account id verified. what can be the problem .I want to get rewards because I invited her

Thanks for clarifying! So you invited Sheira Banda, her account is verified, but you haven't received the invitation reward on your Poppo Live app. Got it.

Let's go through some important checks and steps to help resolve this:

1. Verification of Reward Conditions:
The invitation reward typically activates only after the invited person completes certain steps—usually, signing up and completing ID verification. You mentioned Sheira’s account is verified, so this part seems done. Sometimes, though, the invited user needs to engage further like logging in a few times or streaming content before the reward triggers. Is she actively using the app after verification?

2. Double-Check Your Invite Tracking:
Ensure that you used the official invitation method within Poppo Live so their system can track your invite. Using direct links or codes inside the app is better than manual sharing via SMS or social media.

3. Reward Delay:
Sometimes, reward processing can take a while—hours or up to a day. Have you given it some time since Sheira’s verification?

4. App Version and Cache:
Make sure your Poppo Live app is updated to the latest version on your Android 10 device. Then clear the app cache:
Settings > Apps > Poppo Live > Storage > Clear Cache. This refreshes local data and may show updated reward status.

5. Check Reward History or Wallet:
Inside the app, there’s often a rewards or wallet section showing earned points. Double-check there if the invitation reward is recorded but not immediately notified.

If after these steps you still don’t see the reward, this might be a known issue some users face even with verified invitations. In that case:
- It’s good to raise a ticket with Poppo Live support directly at [email protected], providing your invite details and Sheira’s account info.
- Sometimes reward bugs or delays are on the backend and they can fix or credit your account manually.

For some additional background and similar user experiences, I found resources that explain common invite reward issues and fixes on Poppo Live like how invite rewards sometimes don't register despite verified invites1 4 2.

Would you like me to guide you through submitting a support request with all the relevant details? That way, Poppo Live’s team can check your account specifically. Let me know!

So when I will receive a message like . Congratulations you have invited sheira Banda?

Thanks for your question about when you will receive the invitation message like “Congratulations, you have invited Sheira Banda” on Poppo Live.

From what I’ve seen, the app usually sends the invitation reward notification shortly after the invited user completes all the necessary steps — that includes signing up, verifying their account (which Sheira has done), and sometimes a bit of initial app activity such as logging in or participating in streams. The exact timing can vary, but typically the notification and reward message appear within a few hours or up to a day after verification and app use.

Since you already mentioned Sheira’s account is verified, if you haven’t received the notification after a day yet, here’s what I recommend:

1. Make sure your Poppo Live app is updated to the latest version.
2. Clear your app cache (Settings > Apps > Poppo Live > Storage > Clear Cache).
3. Check your in-app message center or reward wallet section carefully for the reward.
4. If it’s still not there after 24 hours, consider contacting Poppo Live support at [email protected] with details about your invite and her verified account.

Unfortunately, precise timing of these notifications isn’t publicly detailed, but usually it’s intended to be fairly prompt after verification and initial app engagement.

Let me know if you want help drafting a support message or if you notice any other details!

Are you satisfied with this explanation so far?