[BritBox] Some shows (father brown) get to resume or restart when selected goes to Roku home

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Richard Yaun
6 months ago In BritBox
Some shows (father brown) get to resume or restart when selected goes to Roku home

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Pierre

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6 months ago

Hello! I understand you are having an issue where some shows, like Father Brown, when selected on the BritBox app on your Roku, cause the Roku to go back to the home screen instead of playing or resuming the show. Let me help you sort this out.

To get started, have you noticed if this happens with all shows or just some specific ones? Also, have you tried any troubleshooting steps already, like restarting the Roku device or reinstalling the BritBox app?

Meanwhile, here is a step-by-step approach that generally helps resolve this kind of issue on Roku devices:

1. Restart Your Roku Device
- Go to Settings > System > System Restart, then restart your Roku. This clears temporary glitches.

2. Remove and Reinstall BritBox App
- Highlight BritBox on your Roku home screen, press the * (star) button, and choose “Remove channel.”
- Restart your Roku device again.
- After restarting, reinstall the BritBox app from the Roku Channel Store.

3. Check for Roku OS Updates
- Navigate to Settings > System > System Update > Check Now.
- Install any available updates and then try BritBox again.

4. Power Source Check
- Make sure your Roku device is powered via a direct wall socket, not from the TV’s USB port, as insufficient power can cause unexpected app crashes and restarts.

5. Clear BritBox Cache/Data (if available)
- Some Roku devices allow clearing app data or cache; if your Roku has that option, it can help.

If these steps don’t resolve the issue, it could be related to a recent app glitch or a compatibility problem that BritBox or Roku needs to address. In that case, contacting BritBox support or checking Roku forums for updates can be helpful.

Would you like me to guide you through any of these steps now? Also, if you notice any error messages or specific patterns when this happens, please let me know!

Are you satisfied with this plan so far?

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