Hi there! I’m Emily from SeaArt support. I see you mentioned "not working" related to SeaArt app troubleshooting. Could you please tell me a bit more about what exactly isn't working? For example, are you having trouble launching the app, generating images, logging in, or something else? Any details about error messages or behaviors you notice will help me assist you better.

can't log in

Hi! Sorry to hear you're having trouble logging in to the SeaArt app on your Mac. Let’s try to get this sorted out together.

First, just to clarify: Are you using the SeaArt web app through your browser, or a dedicated app on your Mac? Also, are you logging in with an email/password, Apple ID, Google, or another method?

Meanwhile, here are some common steps for login issues you can try on your Mac (OS X 10.15.7):

1. Clear your browser cache and cookies if you are using a browser to access SeaArt. Sometimes cached data causes login problems.
2. Try a different browser. If you’re using Safari, try Chrome or Firefox to see if the issue persists.
3. Check your network connection. Sometimes switching from Wi-Fi to a wired connection or vice versa can resolve connectivity issues.
4. Ensure your credentials are correct. If you use a password manager, double-check the password is up to date.
5. Verify you’re not logged in on multiple devices simultaneously, as that may occasionally cause login conflicts.

If these steps don’t help, could you let me know if you see any error messages when you try to log in? That will help me guide you more accurately. Also, if you could specify which login method you use, that would be great!

If needed, I can also guide you through deeper troubleshooting or help escalate the issue to our customer service team.

Are you okay to try the above steps and let me know how it goes?