[DayBand] Will not charge when plugged in; have tried multiple different connections to charge

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Carla
1 year ago In DayBand
will not charge when plugged in; have tried multiple different connections to charge

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 year ago

Hello! I’m sorry to hear that your DayBand isn't charging. Let's work together to figure this out.

First, can you confirm if you’ve successfully checked the following?

1. Cable and Adapter: Have you tested the charging cable and adapter with another device, or tried a different charger? Sometimes the issue can be with the charger itself.
2. Charging Port: Is the charging port of your DayBand clean and free from debris?
3. Power Source: Have you tried plugging the charger into different power outlets or using a different USB port?

If you’ve done all this, let’s explore a couple of additional steps:

1. Restart Your Device: Sometimes a simple restart can help reset any minor issues. If possible, turn off your DayBand, wait a minute or two, and then turn it back on.

2. Charging Time: Make sure to leave your DayBand plugged in for about 10 to 30 minutes to see if it responds. Sometimes it can take a little while before a low battery shows any signs of charging.

If none of these steps help, we can look into more complex troubleshooting or consider reaching out to support if there's a hardware issue. Please let me know how it goes, or if you have any specific details to share that might help us narrow it down!

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