[PlanHub] Automatic redirect to login again after reach company page

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4 months ago In PlanHub
Automatic redirect to login again after reach company page

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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4 months ago

Hi! I want to make sure I understand your problem correctly: When you log into the PlanHub app and access your company page, it automatically redirects you back to the login screen again, right?

Just to clarify, does this happen immediately after the company page loads, or after you interact with anything on that page? Also, are you using the PlanHub app on Windows 10 desktop or through a browser? Any other details about your current workflow or any error messages you see would help me nail down the cause.

In the meantime, based on what you described, here are some common reasons and initial steps we can try:

1. Session Cookie Issue: The app might not be properly saving your login session, so when you navigate to the company page, it thinks you're logged out.
- Try clearing your browser’s cookies and cache if you are using the web app.
- If using the desktop app, restarting the app or your computer sometimes helps reset session errors.

2. Network or Firewall Restrictions: Sometimes network settings block session persistence.
- Are you on a corporate network with strict firewall or proxy rules?
- Try accessing PlanHub on a different network (e.g., home network or mobile hotspot) to see if that resolves the issue.

3. App Version or Data Corruption: An outdated or corrupted app installation can cause weird behavior.
- Ensure you have the latest version of PlanHub installed.
- If applicable, log out, uninstall the app, reinstall it, then log in again.

4. Account or Server Issue: Sometimes account settings or server-side problems cause unexpected logouts.
- Try logging in from another device or browser to check if the issue persists.
- If it does, your account or PlanHub’s server might need investigation.

Could you try these initial checks and let me know what happens? Also, please tell me if you get any specific error messages or details during the redirect.

Once you provide this info, I can help you further troubleshoot or escalate the issue as needed!

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