To address the MiTM (Man in the Middle) error you are encountering with HealthEquity, follow these detailed steps to troubleshoot and potentially resolve the issue:

1. Clear Cache and Cookies
Begin by clearing your browser's cache and cookies. This can help resolve issues related to stored data that may be causing the error. Instructions for clearing cache and cookies usually vary depending on the browser you are using.

2. Switch Browsers
If clearing the browser cache does not solve the problem, try accessing HealthEquity through a different web browser. Sometimes, certain browsers may have compatibility issues that could lead to errors like MiTM.

3. Disable VPN/Proxy
If you are using a VPN or proxy, try disabling it temporarily. A VPN or proxy might interfere with the connection and lead to MiTM errors.

4. Restart Your Device
Restarting your computer or mobile device can sometimes resolve unexpected issues and refresh network connections.

5. Check for Service Outages
Visit the HealthEquity website and check if there are any reported outages or technical issues affecting the service. This might explain the MiTM error you're facing.

6. Update Browser
Ensure that your web browser is updated to the latest version. An outdated browser may struggle with newer security measures implemented by websites, leading to errors.

7. Use HealthEquity App
If applicable, consider using the HealthEquity mobile application for account access. Sometimes, apps may provide a better user experience than websites.

8. Contact Support
If none of the above steps work, it may be beneficial to contact HealthEquity Support directly for assistance. They can provide insight specific to your account situation and offer tailored troubleshooting steps.

For reference:
Every time I try to load my Health Equity account for the past 2-weeks, I get a message that there is a technical error at Health Equity - learn more.

Common troubleshooting techniques shared by users include clearing cache and cookies or switching browsers - learn more.

If you continue to face issues, reviewing the HealthEquity Member Portal Guide might also provide additional support resources - learn more.

By following these steps, you should be able to address the MiTM error and regain access to your HealthEquity account.