Hi there! I understand you're getting blocked when trying to access HealthEquity. That must be inconvenient. Could you share a bit more about what happens when you try to access your account? For example, are you seeing a specific error message or code? Also, are you using a VPN or any special browser extensions when this occurs?
In the meantime, I can guide you through some steps that often help:
1. Reset your network connection: Turn off your modem and router, wait for about 5 minutes, then turn them back on. This might give you a new IP address, which can sometimes resolve access blocks.
2. Try a different browser or device: Sometimes switching to another browser like Edge or Firefox, or using incognito/private mode, can bypass the issue. Also, trying from another device or network (like your phone on cellular data) might work.
3. Disable VPNs and browser extensions: If you use a VPN or privacy tools, try turning them off temporarily as they can cause your IP to be flagged.
Have you tried any of these already? If yes, please let me know which ones, so I can help with next steps or escalate if needed.
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Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
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Hi there! I understand you're getting blocked when trying to access HealthEquity. That must be inconvenient. Could you share a bit more about what happens when you try to access your account? For example, are you seeing a specific error message or code? Also, are you using a VPN or any special browser extensions when this occurs?
In the meantime, I can guide you through some steps that often help:
1. Reset your network connection: Turn off your modem and router, wait for about 5 minutes, then turn them back on. This might give you a new IP address, which can sometimes resolve access blocks.
2. Try a different browser or device: Sometimes switching to another browser like Edge or Firefox, or using incognito/private mode, can bypass the issue. Also, trying from another device or network (like your phone on cellular data) might work.
3. Disable VPNs and browser extensions: If you use a VPN or privacy tools, try turning them off temporarily as they can cause your IP to be flagged.
Have you tried any of these already? If yes, please let me know which ones, so I can help with next steps or escalate if needed.