Hi! I see you're having trouble with copying meals or individual food items in the 1st Phorm app, and sometimes it just doesn't add the item as expected. I’d love to help you get this sorted out.

To start, could you please tell me a bit more about what exactly happens when you try to copy a meal or a single food item? For example:
- Do you see any error messages or does the app just not respond?
- Is this problem happening all the time or intermittently?
- Are you trying to copy from saved meals or quick entries?
- Have you tried closing and reopening the app or restarting your iPhone (iOS 16.1.1) before attempting this?

Sometimes these issues can be related to temporary glitches or app version conflicts.

In the meantime, here are a few things you can try step-by-step:

1. Close and Reopen the App: Double-click the Home button or swipe up from the bottom to bring up app switcher, then swipe the 1st Phorm app off the screen to close it. Open it again and try to copy the meal or item.

2. Restart Your iPhone: Hold the side button and either volume button until you see the power off slider. Slide to power off, wait 30 seconds, then power it back on.

3. Check for App Updates: Go to the App Store, tap on your profile icon, and scroll down to see if there’s an update for the 1st Phorm app. Installing the latest version often fixes bugs.

4. Re-Log into the App: Sometimes signing out and back in refreshes data syncing.

5. Check Space in Meal Tracker: Ensure the meal tracking area isn’t full or stuck—try adding a new food item manually first, then attempt to copy again.

If none of those resolve the problem, it might help to clear the app cache or reinstall the app. But before that, if you could share what you’ve already tried or exactly how you do the copy action, I can guide you better.

Let me know how it goes!

I’ve tried closing and reopening app and turning off phone. This has been happening for the last couple of day. The copy of an individual food item doesn’t always allow you to hit the save button. It also doesn’t allow you to copy to todays date and a specific meal number

Thanks for those details! It sounds like the main issues are that the "Save" button doesn’t always become active when you're copying an individual food item, and you’re unable to copy items specifically to today’s date or select a particular meal number. Since this has been happening for a couple of days, it seems more likely related to the app’s behavior or a syncing issue.

Let’s try the following steps targeted at this specific behavior:

1. Ensure All Required Fields Are Filled: Sometimes the save button is disabled because some required information (like portion size or quantity) isn’t entered. When copying a food item, double-check that all input fields are complete before expecting the save button to activate.

2. Try Copying to a Different Meal or Date: Instead of today's date or the intended meal number, try copying the item to another date or meal as a test to see if the issue is truly date- or meal-specific.

3. Force Sync the App: Sometimes manual sync helps. If you have a "Sync" or "Refresh" option in your profile or settings within the app, try using that to force a data update.

4. Clear App Cache or Reinstall: Since you already tried closing the app and restarting the phone, the next step would be to uninstall and reinstall the 1st Phorm app. This can clear caches and corrupted data causing UI quirks. (Note: Make sure passwords and important data are saved or remembered before uninstalling.)

5. Check App Permissions: Verify that the app has proper permissions for accessing calendar or date/time settings; sometimes permission issues affect date-based functions.

6. Contact Support with Specific Details: If the issue persists after reinstalling, it could be a bug affecting certain users on iOS 16.1.1. You might want to report this via the 1st Phorm Help Center or support email ([email protected]), providing screenshots or screen recordings if possible to help them identify the problem more quickly3.

Would you be comfortable trying the reinstall step next? Also, I want to confirm: when you say the save button isn’t always clickable, is it grayed out, or does it just do nothing when tapped? That helps me know if it’s a UI issue or maybe a backend problem.

Let me know how you’d like to proceed!

Yes I did try saving to a different day and it didn’t work. When I can’t save the button is grayed out. If I uninstall and reinstall app will I lose all my macros settings, pictures and meals?

Thanks for confirming those details. Since the save button is grayed out even when copying to a different day, it indeed points to an issue within the app itself rather than just a specific date or meal.

Regarding uninstalling and reinstalling the 1st Phorm app: Your macros, meals, pictures, and other settings are tied to your 1st Phorm account stored on their servers, not just locally on your device. So as long as you are logged into the same account after reinstalling, your data should remain intact and be restored. However, it’s always a good idea to double-check you know your login credentials before uninstalling.

Here’s what I recommend next for you:

1. Back up any critical info if you have content saved locally (like photos not synced to the app).
2. Log out of the app if possible, then uninstall it from your iPhone.
3. Restart your phone.
4. Reinstall the 1st Phorm app from the App Store.
5. Log back in with your credentials and verify your meals, macros, and pictures are present.
6. Test copying a food item again to see if the save button issue is resolved.

This reinstall often clears any corrupt cache or data that may cause UI elements like the save button to malfunction.

If after reinstalling it’s still not working, it could be worth reaching out to 1st Phorm support at [email protected] with details and possibly screenshots. They can check if there’s a known bug affecting users on your iOS version (16.1.1).

Let me know if you want me to walk you through the reinstall process or if you have any other questions! Are you comfortable trying this next?