Hi! I understand you're having trouble adding your free sandwich or birthday biscuit on the Bojangles app. Let's try to get that sorted out.

First, can you tell me if you've already signed up with your correct birthday in your account? The birthday biscuit offer usually requires the birthday to be entered during sign-up so the app can send the special offer to you around that time.

Also, are you trying to redeem these offers on the app directly or at the restaurant in person?

Usually, birthday offers need to be used within a certain time frame, like within 7 days of your birthday, so it's good to make sure the offer is active in your app.

While we gather that info, here are some simple steps to check:

1. Make sure your app is updated to the latest version from the official store. Sometimes older versions have bugs preventing offers from applying.

2. Log out of the app and log back in to refresh your account data.

3. Check your "Offers" or "Rewards" section to see if the free sandwich or birthday biscuit coupon is there and valid.

4. When placing the order, ensure you add the free item from your available offers instead of trying to add it manually.

If these steps don't work, please share what happens when you try to add the free item—do you get an error message or does it just not appear? That will help me guide you better.

Looking forward to your reply!

says required items not purchased

Thanks for letting me know about the "required items not purchased" message. That usually means the free item (like the sandwich or birthday biscuit) needs to be paired with certain other menu items in your order to qualify for the offer.

Let me explain how this typically works on the Bojangles app:

1. Some offers require you to purchase a specific entree or combo before you can add the free item. For example, the free birthday biscuit might need to be added alongside a minimum purchase like a combo meal or side item.

2. Check the details or terms of the offer in your "Offers" or "Rewards" section on the app. It will often list required items or minimum purchase amounts.

3. Make sure to add the required item(s) first before adding the free item from the offer coupon. The app enforces this to prevent offers being used standalone without a qualifying purchase.

To fix this, here is what I suggest:

- Start a new order.
- Add the required entree or combo mentioned in the offer details.
- Then add the free sandwich or birthday biscuit from your available offers.
- The "required items not purchased" error should go away when the qualifying items are in your cart.

If you're unsure what items you need to buy, or the offer details aren't clear, feel free to share what you currently have in your order and the offer description. I can help figure out the exact combination you need.

Let me know how it goes! If this still doesn’t work, we can explore further options or escalate if needed.

Are you satisfied with the solution I provided?

the free sandwich and the free biscuit do not say what else you have to buy

Thanks for the info and your patience. I looked into the Bojangles app free sandwich and birthday biscuit promo details for you.

Based on what I found:
- For first-time app users, you can get a free Bo's Chicken Sandwich just by downloading the app and redeeming it at checkout without needing to buy anything else. This is a standalone offer to welcome new app customers1 2.
- The free birthday biscuit is usually given once a year on your birthday, and it typically requires you to be signed up in the E-Club with your correct birthday. It is often redeemable without a purchase but may vary by location, so the app might show different rules depending on your region7.
- Some promotional codes like "FREEBISCUIT" are sometimes used for special offers in-store or through the app, occasionally requiring you to add the code during checkout3 8.

Since your app says "required items not purchased," it might be a regional or app glitch, or the offer could be set to require a minimum order at your location.

Here’s what I suggest to try next:

1. Confirm your account has your birthday correctly entered if you're trying the birthday biscuit offer.

2. Start fresh by logging out and back into the app, or even uninstall and reinstall to ensure you have the latest version.

3. Try redeeming the free sandwich if you are a new app user without adding anything else to the cart.

4. If the birthday biscuit offer still asks for a required purchase, try to contact your local Bojangles or customer support to confirm if any purchase is needed for that offer at your location.

If none of these work, or you need direct help redeeming the offers, you can also email [email protected] for detailed support.

Do you want me to walk you through any of these steps? Are you set for now, or should I help with more troubleshooting?

Do I need to make a minimum purchase to get the free sandwich?

Great question! Yes, to get the free Bo's Chicken Sandwich through the Bojangles app as a first-time app user, there is a minimum purchase requirement. You need to make a minimum $10 purchase (before tax and fees) for the free sandwich offer to apply. This means you can't just redeem the sandwich alone—you’ll need to add other items totaling at least $10 in your order2 4.

So, when you're placing your order, make sure you have items added that bring your order to $10 or more before adding the free sandwich from the offer. That should clear the "required items not purchased" message you saw.

If you want, I can help you walk through creating an order that meets this requirement. Just let me know! Are you satisfied with this info?