Hi! Thanks for reaching out. I understand you’ve paid for a Melon app subscription, but you’re not seeing your membership access yet. Let’s get this sorted out together.

To help you better, could you please tell me:
- When did you make the payment?
- Did you receive any confirmation email or receipt for the subscription?
- Are you logged into the Melon app with the same account you used for the payment?

In the meantime, here are some steps you can try:

1. Check Your Account Status: Log out of the Melon app and log back in to refresh your membership status. Sometimes the app needs this to update your subscription.

2. Verify Payment Confirmation: Review your payment method (bank or card statement) to confirm the charge went through properly.

3. Restart the App and Device: Close the Melon app completely and restart your Android device. Then open the app again.

4. App Updates: Make sure the Melon app is updated to the latest version available on the Play Store.

If after these steps you still don’t have access, it might be an issue syncing your payment with your Melon membership. Melon recommends contacting their support via in-app chat or checking their self-help section for resolving such issues 1. I can also guide you on how to reach their support.

Would you be comfortable trying these steps? Let me know how it goes or if you need help with any of them!

Still not there 😭

Thanks for letting me know you still don’t see your membership active after the payment. Let’s dig a little deeper.

Since you’re on an Android device running version 10 using WebKit-based browsing, here are some additional steps:

1. Confirm Login Account: Double-check that you’re logged into Melon with the exact account you used to purchase the subscription. Sometimes multiple accounts can cause confusion.

2. Clear App Cache and Data:
- Go to your device’s Settings > Apps & notifications > find the Melon app > Storage & cache.
- Tap Clear Cache first, then Clear Storage or Clear Data (note: clearing data may log you out, so have your login info handy).

3. Check Internet Connection: Ensure you have a stable network connection—switch between mobile data and Wi-Fi to test.

4. Reinstall Melon App: If clearing cache/data doesn’t work, uninstall the Melon app completely, then reinstall the latest version from the Google Play Store.

5. Check for Known Melon Issues: Melon Mobile has a help centre that sometimes reports service or subscription update delays. You can visit their support page here: Melon Mobile Help Centre 1. Sometimes, payment data syncing can be delayed on their end.

If after all these steps, your subscription still isn’t activated, I recommend contacting Melon directly through their support channel or in-app chat to report the payment and membership issue for a manual review.

Would you like me to guide you on how to reach Melon's support, or would you prefer to try these steps first?