If the BetterMe app is not logging your workouts, you can try the following solutions to resolve the issue:

1. Basic Troubleshooting Steps
- Restart the app: Sometimes, simply closing and reopening the app will resolve minor glitches.
- Clear cache and data:
- On Android: Long-press the app icon, go to App Info (the “i” button), select Storage, then tap Clear Data and Clear Cache. This can resolve many app bugs, including problems with workout logging2.
- Update the app: Go to your app store and check for available updates for BetterMe. Install the latest update to ensure all features work as intended2.

2. Reinstall the App
- Uninstall and reinstall: Delete the BetterMe app from your device, then reinstall it. Log in using the email you originally registered with. This often fixes persistent issues3.

3. Check Account and Device Requirements
- Device compatibility: Make sure your mobile device uses an up-to-date version of Android or iOS, as outdated software can cause functionality issues3.
- Login with correct credentials: If you’re unable to log workouts due to login problems, ensure you’re using the right email. If necessary, reset your password from the login screen34.
- Sync issues: If using iOS, ensure the BetterMe app is properly synced with the Apple Health app. On Android, try using the built-in Step Tracker feature or the BetterMe Band if you have one1.

4. Manually Log Workouts or Steps
- For iOS: Add steps manually in the Health app; the data will sync automatically to BetterMe1.
- For Android: Use the built-in Step Tracker within the app; Google Fit support has been discontinued1.
- For workouts, ensure you’re starting and completing sessions directly within the app under the “Training/Workouts” tab37.

5. Contact Support
- If none of these solutions work, contact BetterMe customer service through the app’s support page or help center. They can assist with more advanced troubleshooting and account-specific issues37.

Additional Tips
- Make sure you have a stable internet connection when logging workouts.
- Check for any outages or known bugs via the BetterMe Help Center7.

If you continue to experience issues, it may be a temporary bug or account-specific problem, and getting in touch with BetterMe support is recommended for a tailored resolution37.

Not logging workouts I do in the app

If the BetterMe app is not logging your workouts, here are some steps you can take to troubleshoot and potentially fix the issue:

### 1. Check App Updates
Ensure that your BetterMe app is updated to the latest version. Sometimes, bugs are fixed in newer updates.

### 2. Clear App Data
Clearing the app's data can resolve issues related to corrupted data. Here's how to do it:
- For Android:
1. Go to your device's Settings.
2. Choose Apps or App Manager.
3. Find and select BetterMe.
4. Click on Storage and then Clear Data and Clear Cache13.
- For iOS: Clearing data directly isn't available, but you can try uninstalling and reinstalling the app2.

### 3. Uninstall and Reinstall
Uninstall the app and then reinstall it. This can often resolve issues related to corrupted installations or data2.

### 4. Internet Connection
Ensure you have a stable internet connection. Some features might require connectivity to function properly.

### 5. Contact Support
If none of the above steps work, contact BetterMe's customer support. They can help resolve any underlying issues, such as account or subscription problems26.

### Troubleshooting Common Issues
- Login Issues: Ensure you are using the correct email and password. If you're still having trouble, try resetting your password via the login screen24.
- Workout Issues: Make sure you are in the correct workout tab and that your selected workout is properly saved5.

By following these steps, you should be able to resolve most issues related to the BetterMe app not logging your workouts. If the problem persists, reaching out to customer support is advisable.