Hi! I’m sorry to hear your Perplexity app is frozen on your iPad and restarting it didn’t help. To get a better understanding, can you tell me if the app freezes immediately after opening, or does it happen after some actions, like typing or loading results? Also, do you have a stable internet connection when this happens?

Meanwhile, here’s a set of steps we can try to fix the freezing issue:

1. Force Close the Perplexity App
Double-press the home button or swipe up from the bottom (depending on your iPad model) to bring up the app switcher. Find the Perplexity app and swipe it off the screen to close it completely.

2. Check Your Internet Connection
Make sure your Wi-Fi is stable. Sometimes apps freeze due to network interruptions.

3. Clear App Cache (if possible)
iOS apps don't have a direct cache clear option, but deleting and reinstalling the app effectively clears the cache, so:

4. Delete and Reinstall the App
Press and hold the Perplexity app icon, tap the X to delete it, then go to the App Store and reinstall it.

5. Update iOS and App
Since you’re on iPadOS 13 (OS X 10.15.7 corresponds to macOS; for iPad, please double-check your iPadOS version), make sure your iPadOS and the app are updated to their latest versions, as updates often fix bugs causing freezes.

6. Restart the iPad Again
After reinstalling and updating, restart the device to clear any temporary glitches.

If after these steps the app still freezes, the issue might be linked to server-side or app-specific bugs reported by others recently, so I can look into whether there’s a known outage or software update in progress.

Could you try these steps and let me know if the app is still freezing? Also, tell me your iPadOS version to tailor the advice better.

App frozen, tried shutting down iPad and restarting but hasn’t worked

Thanks for sharing that the Perplexity app on your iPad remains frozen even after rebooting. Since restarting the device alone didn't resolve it, let's try some focused troubleshooting steps to get it working again:

1. Force Quit the Perplexity App
Double-tap the home button or swipe up from the bottom (depending on your iPad model) to open the app switcher. Swipe the Perplexity app off the screen to force close it. Sometimes this helps clear stuck processes.

2. Check Your Internet Connection
Make sure your Wi-Fi or cellular data is working properly. Slow or spotty internet connections can cause the app to freeze during loading or querying.

3. Delete and Reinstall the App
Since iOS doesn't have a direct cache-clear option, uninstalling and reinstalling the app effectively resets its data. Press and hold the app icon until it jiggles, hit the "X" to delete, then go to the App Store to reinstall.

4. Update iOS if Possible
You're currently using OS X 10.15.7, which corresponds to macOS on a Mac, but since this is an iPad app, could you confirm your iPad iOS version? Keeping iOS up to date can fix compatibility issues.

5. Check for App Updates
Open the App Store and check if there's an update available for Perplexity. Developers often release patches to fix freezing bugs.

6. Check App Permissions
Go to Settings > Perplexity and ensure the app has the necessary permissions enabled (e.g., network access).

If you want, I can also share a few tutorial videos with step-by-step visuals on fixing Perplexity app freezing issues, which users have found helpful recently1 5.

Could you try these steps and let me know if you notice any change? Also, confirming your iPad's exact iOS version will help me assist you better.