Hey there! I'm Daniel Otega. Sorry to hear you're having trouble accessing Perplexity. Let's work together to sort this out.

Could you clarify a bit more about the issue? Are you having trouble signing in, is the website not loading, or is there a specific error message you're seeing? Knowing this will help guide us to the specific root cause and resolution.

While you clarify, here are some general troubleshooting steps you can try:

1. Verify your Login Information: Double-check that you are logged into the correct account associated with your Perplexity Pro subscription. Sometimes, incorrect login credentials can lead to access issues.

2. Check Subscription Status: Ensure your subscription is active. You can do this by navigating to 'Settings' and then 'Manage Subscription' within your account settings. This will confirm that your payment is up to date and that your Pro status is still valid 4.

3. Clear Cache and Cookies: Sometimes, cached data might interfere. Try clearing your browser cache and cookies to see if that allows access.

4. Network Issues: Ensure a stable internet connection. If you're using Wi-Fi, try resetting your router.

5. Device Compatibility: As you mentioned using an AndroidOS device, ensure your browser and OS are updated to the latest version.

6. Email Verification: Make sure you have followed through any verification process that could be sent by Perplexity to activate your subscription.

Following these steps might resolve your access issues. If the problem persists after trying these, please let me know the details of any error messages or unusual behavior, and I'll be here to help you out further.

Error message "Something wrong - try again.

Thanks for sharing the error message. It seems like you're experiencing an issue where Perplexity is displaying "Something went wrong - try again." This can be a bit frustrating, but don't worry, I'll help you troubleshoot the issue.

Here are some steps to try:

1. Refresh the Page: Sometimes, simply refreshing the page can resolve temporary issues. If you're using a browser, just hit the refresh button or press F5 on your keyboard.

2. Incognito Mode: Try accessing Perplexity in an incognito or private browsing window. This will help determine if browser extensions or cached data are causing the problem.

3. Browser Update: Ensure your browser is up-to-date. Many issues stem from using outdated software.

4. Check for Server Issues: This error message can occasionally appear if there are ongoing server issues with Perplexity itself. Check Perplexity's social media channels or their website for any announcements regarding downtime.

5. Network Troubleshooting: Since you're in Australia, regional network issues might be at play. Ensure your internet connection is stable. You could also try rebooting your router if the connection appears weak.

6. Clear Cache and Cookies: If you haven't already, try clearing your browser's cache and cookies. This action can fix many loading-related problems.

7. Contact Support: If none of these steps work, reaching out directly to Perplexity's support might be the next best step. They can provide insights specific to your account or region.

Let me know if you're able to try these steps and if anything works! If the issue persists, we can keep digging for a solution.

Are there known issues with the Perplexity app today?

Based on the information I found, there are currently no widespread issues reported with Perplexity. According to several sources like Downdetector and the Perplexity status page, everything seems to be operating normally at this time 1 2 3.

Since there aren't any known outages affecting Perplexity, it might be worth investigating further into potential local issues or device-specific complications. If you haven't already tried the troubleshooting steps I mentioned earlier, that might be a good place to start.

If you're still encountering problems, you might want to reach out directly to Perplexity support for more detailed assistance. They can provide help tailored to your account or specific situation 10.

Let me know if there's anything else you'd like to explore or any additional details you can share about the issue, and I'll be here to assist further!