Hi there! I understand that the audio option disappeared on your Bible Gateway app and when you sought support, you were asked to pay for help. That sounds concerning. Let me help you get that sorted out.

First, just to clarify—are you using the Bible Gateway app on your Windows 10 device through a browser with WebKit, or is this about a mobile app? Also, when did the audio option disappear? Was it after an update or suddenly?

Meanwhile, here are some initial steps we can try together to restore the audio option:

1. Check Your Account Status: Some audio features may require a free login or subscription, depending on the translation. Please confirm if you are logged in with your Bible Gateway account.

2. Clear Browser Cache: Since you're on Windows 10 and WebKit browser, clearing the cache can often resolve missing UI elements:
- Open your browser settings.
- Find the option to clear browsing data.
- Select cache and cookies, then clear them.
- Restart the browser and check the Bible Gateway site again.

3. Try a Different Bible Version with Audio: Not all Bible translations have audio options. Within Bible Gateway, select a translation known for audio availability like "NIV," "ESV," or "KJV," and check if the audio icon appears.

4. Check Website Settings: Some browsers block audio autoplay or require permissions.
- Verify if your browser allows audio playback on Bible Gateway.
- Look for any blocked permissions under the browser’s site settings.

5. Update the App/Browser: If you are using the mobile app or a browser app version, make sure it is fully updated to avoid issues caused by older versions.

Regarding the payment for support you mentioned—official support for Bible Gateway's free features, including audio playback, typically does not require payment. If you were asked to pay, please be cautious as that might have been from an unofficial source. Official support can be reached via [email protected] for free.

If these steps don’t restore the audio option, could you tell me more about what exact support you were offered for a fee? That way, I can guide you better or escalate if needed.

Looking forward to your reply! Are you comfortable trying these steps now?

I have used the app for years. New app icon and new page format and no audio option.

Thanks for sharing that detail! It sounds like with the recent Bible Gateway app update—the new icon and page format—you noticed the audio option is missing. Since you’ve been a longtime user, this change can definitely feel unexpected.

From what I gather, some users have reported audio and other UI glitches after the update, including issues with audio playback and interface changes3. Let’s try a few targeted steps to see if we can get your audio back:

1. Verify Audio Bible Version: Not all Bible versions on Bible Gateway have audio support. Try switching your Bible version to one that commonly offers audio, like the New International Version (NIV), English Standard Version (ESV), or King James Version (KJV). If the audio player returns with a known audio version, the issue might be related to your selected translation.

2. Check App Permissions and Updates:
- Make sure your app is updated to the latest version available for Windows 10.
- Check Windows privacy and audio permissions to confirm the app is allowed to access audio playback features.
- Sometimes, after major UI updates, a reinstall can help clear glitches—consider uninstalling and reinstalling the app.

3. Browser Access as a Workaround: While the app update is being resolved, you can access Bible Gateway’s website on your WebKit browser and check their audio options there. The website usually retains audio capabilities if your internet connection and browser settings allow for audio playback.

4. Official Bible Gateway Plus Check: Some advanced audio features might be part of their premium subscription service called Bible Gateway Plus4. If your audio option vanished, double-check whether these features now require Plus and see if your account status has changed.

5. Clear Cache or Reset App Data: If the app allows, try clearing its cache or resetting data to restore default settings.

Since you mentioned you were asked to pay for support, I want to reassure you that official help for such app issues should not have costs associated for basic functionality troubleshooting. If you need official support, please reach out to Bible Gateway’s support team directly at [email protected] to avoid any unofficial fees.

If you'd like, I can guide you through some of these steps or help troubleshoot more deeply based on what you find. How does that sound? Would you like to try checking the Bible version or app permissions first?