Hi there! I’m Grace, here to help you get logged into the GameChanger app on your computer. To start, could you please tell me a bit more about what happens when you try to log in? For example, do you see an error message, or does the login page just not respond? Also, are you using a web browser or the GameChanger desktop app on your Windows 10 computer? This info will help me guide you better.

after typing the password it just spins

Thanks for the info! When the password screen just keeps spinning after you type your password, it usually means the app or browser is having trouble completing the login process. Let's try a few steps to fix that on your Windows 10 WebKit browser:

1. Refresh the page: Sometimes just refreshing the login page clears temporary glitches.

2. Clear browser cache and cookies: Old or corrupted data can cause loading issues. Here's how:
- Open your browser settings.
- Find the section for clearing browsing data.
- Select cache and cookies (make sure you don’t clear passwords if saved).
- Clear the data, then restart the browser and try logging in again.

3. Try a different browser: Since you're on a WebKit browser, it might help to try Chrome or Edge to see if the issue persists there.

4. Check your internet connection: Make sure your connection is stable. You could try restarting your router or connecting to a different network.

5. Disable browser extensions: If you have extensions running, some can interfere with web apps. Try disabling them temporarily.

6. Update your browser: Make sure your browser is on the latest version; updates often fix bugs that could cause loading issues.

If you are using the GameChanger desktop app instead of a browser, try closing the app fully (you might use Task Manager to end the process), then reopening it. If that doesn’t work, reinstalling the app may help.

If these steps don’t resolve the issue, let me know, and we can explore more advanced troubleshooting options.

Would you like me to guide you through clearing cache or any of these steps in detail? Also, are you using a browser or the app?

Additional info from similar issues can be found here and here for app fixes.

Did all that still spinning

Thanks for trying those steps and letting me know. Since the spinning continues even after refreshing, clearing cache, trying another browser, and checking your connection, this might be a deeper issue.

Here’s what I recommend next:

1. Force close the app or browser completely: Make sure to fully quit the GameChanger app or close your browser window. You can use Task Manager (Ctrl+Shift+Esc) on Windows 10 to ensure no GameChanger process is running. Then reopen and try again. Sometimes this clears stuck processes1.

2. Check if GameChanger servers are temporarily down or having issues: This can cause login hangs. You can check GameChanger’s status page or their social media for outage reports.

3. Try logging in on a different device: If possible, test logging in on another computer, tablet, or your phone. This can isolate whether the problem is device-specific.

4. Reset your password: Sometimes a password reset helps clear certain login glitches. You can initiate this from the login screen with the "Forgot password?" option.

5. Reinstall the desktop app (if using it): Uninstall GameChanger, download the latest version from the official website, and reinstall. This often fixes corrupted files causing issues.

If after these steps it still spins, it might be necessary to escalate this to our backend support team. You can email [email protected] with your username and a detailed description of the problem to get direct assistance.

Please let me know if you want help with any of these next steps! Are you using the app or a browser at this point?