Hi! I’m sorry to hear you’ve been unable to log into the ComEd app for several months. To help you better, could you tell me if you get any specific error messages when trying to log in? Or does the app just not respond or show a blank screen? Also, have you tried any troubleshooting steps on your iPhone so far?

In the meantime, here are some common fixes that might help with ComEd app login issues on iOS 18.7:

1. Ensure your iPhone has a strong and stable internet connection via Wi-Fi or cellular data.
2. Close the ComEd app completely (swipe it away from the app switcher) and reopen it.
3. Restart your iPhone to clear any temporary glitches.
4. Check if the ComEd app is updated to the latest version in the App Store.
5. Try resetting your ComEd password via the app or website in case credentials are mismatched.
6. If the login screen stays blank or gray, clear any browsing data or app cache by reinstalling the app.

There have been some reports of system updates and maintenance affecting ComEd login services in the past months, so if the problem persists, it might be related to that. I can help you confirm if services are currently down or guide you to contact ComEd customer support if necessary1 9.

Let me know what you've tried or noticed with the app, and we can go from there!

Yes have tried everything. The screen just keeps scrolling & nothing happens.

Thank you for sharing that detail about the screen just scrolling continuously without logging you in. That definitely sounds like the app gets stuck in a loop and doesn't progress.

Since you’ve already tried basic troubleshooting steps, including restarting, updating, and resetting, let’s try a couple of more specific options that might help with this scrolling/login loop issue on your iPhone running iOS 18.7:

1. Clear App Data by Reinstalling:
- Delete the ComEd app from your iPhone completely (tap and hold the app icon, then select "Remove App" > "Delete App").
- Restart your iPhone.
- Reinstall the latest version of the ComEd app from the App Store. This ensures any corrupt cached data or settings causing the scrolling issue are cleared.

2. Check for Any iOS Restrictions or VPNs:
Sometimes, iOS settings like content restrictions or an active VPN can interfere with app behavior.
- Go to Settings > VPN & Device Management > Disable VPN if active.
- Go to Settings > Screen Time > Content & Privacy Restrictions and make sure nothing is blocking the app’s network access or functionality.

3. Try Logging In Through Website:
Attempt logging in on the ComEd website using Safari on your iPhone to check if the problem is app-specific or account-related. If you can log in on the website, the issue is likely with the app itself.

4. Network Reset (if comfortable):
Reset network settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This clears saved Wi-Fi passwords and VPN configurations but can fix network glitches that might affect the app.

If after these steps the issue persists with the endless scrolling at login, it might be a bug on the app side or an issue on ComEd’s server side causing the app to get stuck.

You can also contact ComEd technical support directly for account-specific or backend issues at [email protected] or visit their FAQ and customer support pages[1][4].

Would you like me to help with any of these steps in more detail? Or assist you with contacting ComEd support?