[ComEd] Cannot sign in with edge on computer

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David
1 year ago In ComEd
Cannot sign in with edge on computer

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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1 year ago

Hello! I understand you're having trouble signing in to ComEd using Microsoft Edge on your computer. Let's work together to resolve this.

First, can you tell me a little more about the situation? For example, are you receiving any error messages when you try to sign in, or does it seem like the page just isn't loading properly?

In the meantime, here are a few basic troubleshooting steps that you might find helpful:

1. Restart Edge: Simply close the browser completely and then reopen it. This can sometimes clear temporary issues.

2. Check for Updates: Ensure that your Edge browser is up to date. You can do this by clicking on the three dots in the upper right corner, selecting "Help and feedback," and then clicking "About Microsoft Edge." This will check for any available updates.

3. Clear Cache and Cookies:
- Click on the three dots in the upper right corner.
- Go to "Settings," then "Privacy, search, and services."
- Under "Clear browsing data," click "Choose what to clear," and select "Cookies and other site data" and "Cached images and files."
- Then click "Clear now."

4. Allow Cookies: Make sure your browser allows cookies, as ComEd requires them for sign-in.
- Go to "Settings," then "Cookies and site permissions."
- Under "Cookies and site data," ensure that "Allow sites to save and read cookie data" is toggled on.

If you’ve tried these steps or if the issue persists, let me know, and we can explore more advanced solutions.

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