Hi there! I understand you're having trouble with video streaming on the ICC.tv app. To help you better, could you please tell me a bit more about the issue? For example:

- Is the video not loading at all, or does it start but then freezes or buffers endlessly?
- Are you seeing any error messages or codes?
- Are you using the ICC.tv website on your WebKit browser or a separate app?
- Have you tried watching on a different browser or device to see if the issue persists?
- Also, do you use a VPN or any ad-blocking plugins that might interfere with the stream?

Knowing these details will help me guide you through the right troubleshooting steps!

Also, do you use a VPN or any ad-blocking plugins that might interfere with the stream?

Thanks for confirming! VPNs and ad-blocking plugins can sometimes cause streaming issues with ICC.tv. In fact, some users have reported that ICC.tv may block or restrict streaming when a VPN is active, as it detects and limits VPN usage to comply with content rights1 6.

Here’s what I suggest:

1. Disable your VPN temporarily and try streaming the video again to see if it works without the VPN active.
2. Turn off any ad-blockers or browser shields (especially in WebKit-based browsers) because blocking ads or trackers can sometimes interfere with streaming functionality2.
3. If you need to use a VPN, try switching to a different server location or a different VPN provider that is known to work well with ICC.tv — some services like ExpressVPN are recommended for this purpose9.
4. Clear your browser cache and cookies before testing again, since stale data can occasionally cause playback issues.
5. Finally, ensure your browser and Windows 10 system are up to date to avoid compatibility problems.

Could you try these and let me know if the video starts playing? If the problem persists, we can look deeper into other settings or account-related causes.

this video is not working

Thanks for following up! Since you're still having video issues on the ICC.tv app or website in your WebKit browser on Windows 10, let’s try these targeted steps based on common fixes others have found helpful:

1. Disable Shields or Ad Blockers in your browser:
Some WebKit browsers have built-in shields or blockers that prevent smooth video streaming on ICC.tv. Try turning these off temporarily and refresh the page.

2. Clear your browser cache and cookies:
Old stored data can interfere with video playback. Go to your browser settings, find the option to clear browsing data, and remove cache and cookies. Then restart the browser and try again.

3. Try a different browser (e.g., Microsoft Edge or Chrome):
Some users report that while ICC.tv video doesn’t work well in certain browsers, it plays smoothly in others. Since you're on Windows 10, Edge or Chrome are good alternatives to test if the issue is browser-specific1.

4. Disable VPN if you're using one:
VPNs can block or restrict streaming services like ICC.tv due to geo-restrictions or network conflicts. Disable your VPN and check playback again2.

5. Check your network connection:
If your internet connection is slow or unstable, video might not load. Try resetting your router or connecting to a different network if possible.

6. Ensure Windows and your browser are fully updated:
Running the latest updates helps avoid compatibility issues.

If these don't resolve the issue, please let me know:
- Are you seeing any specific error messages?
- Does the problem happen with all videos or certain ones only?
- Are you using ICC.tv via a browser or a dedicated app?

I’m here to help you get this sorted! Are you satisfied with these steps, or shall we dig deeper?