Hi there! I see you're having trouble logging into Moniepoint Business Banking with a "login failed unable to receive response from server" message. Let's get to the bottom of this together.

To start, could you tell me if you are using the Moniepoint mobile app or accessing via a browser on your iPhone? Also, is your internet connection Wi-Fi or mobile data? Any other details you noticed during the login attempt would be helpful.

Meanwhile, here’s a simple checklist we can try:

1. Check your internet connection: Make sure you have a stable connection, either on Wi-Fi or cellular data. Sometimes weak signals cause this issue.
2. Close and reopen the app: Fully close the Moniepoint app by swiping it away in your app switcher, then open it again.
3. Restart your iPhone: This can clear temporary glitches that might affect connectivity.
4. Update the Moniepoint app: Head to the App Store and check if there’s an update available. Running the latest version helps avoid bugs.
5. Try logging in after a few minutes: Sometimes the server might be undergoing maintenance or experiencing temporary downtime.

Have you tried any of these already? Let me know what you've done so far, and we can explore other options if needed.

Yes but it’s not working

Thanks for letting me know it’s still not working despite those steps. To help you better, can you tell me if the app is crashing or just giving the "unable to receive response from server" error? Also, are you trying this through the Moniepoint app or the website browser on your iPhone?

Meanwhile, here are some more focused troubleshooting tips for your iPhone running iOS 15.8.4:

1. Delete and reinstall the app: Sometimes app files can get corrupted. Press and hold the Moniepoint app icon, tap "Remove App," then go to the App Store and reinstall it fresh.
2. Check your internet: Try switching from Wi-Fi to cellular data or vice versa to rule out network issues.
3. Check for app updates: Make sure you have the latest version installed through the App Store.
4. Verify the server status: Sometimes the issue is with Moniepoint’s servers. Unfortunately, there's no direct server status page in the app, but you can try contacting support or waiting a bit to see if the problem resolves.
5. Reset network settings: Go to Settings > General > Reset > Reset Network Settings. This will erase your saved Wi-Fi passwords but can fix deep network glitches affecting communication with the server.

If these still don’t work, you might want to reach out directly to Moniepoint support at [email protected] or call 01 888 9990 for deeper assistance.

Please try these and let me know what happens! Are you satisfied with this next set of steps?