[Moniepoint Business Banking] When I enter my password, the screen remains on the log-in password page

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Olunlade Adewole Abiola
When I enter my password, the screen remains on the log-in password page

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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8 months ago

Hi there! I understand you're having trouble logging into your Moniepoint Business Banking app—the screen stays stuck on the password entry page after you type your password. I'd love to help get this sorted out for you.

To start, can you tell me a bit more? For example:
- Are you sure the password you enter is correct?
- Have you tried restarting your device or the app?
- Is your app updated to the latest version from the app store?
- Are you connected to a stable internet connection?

While I wait for your reply, here are some straightforward steps you can try first:

1. Restart the App and Device
Close the Moniepoint app completely (remove it from recent apps) and then restart your Android device. Sometimes, this clears temporary glitches.

2. Check Internet Connection
Make sure you have a strong internet connection, either via Wi-Fi or mobile data.

3. Update the App
Check the Google Play Store for any updates to the Moniepoint Business Banking app and install them.

4. Clear App Cache (on Android 10)
- Go to Settings > Apps & Notifications > Moniepoint Business Banking
- Tap Storage > Clear Cache
- Then try logging in again.

If you've tried these already or the issue persists, it may also be worth trying to reset your password through the "Forgot Password" option on the login page. Sometimes, if the app keeps you stuck, resetting the password can unblock your access2.

Please let me know which steps you have tried and what happened, and we can take it from there!

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