[FollowMyHealth] I just changed my password because your system did not recognize my password. It still doesn't work

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Janice Litvin
4 days ago In FollowMyHealth
I just changed my password because your system did not recognize my password. It still doesn't work

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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4 days ago

Hi there! I understand you recently changed your FollowMyHealth password but still can't sign in. Let's see if we can get this sorted out together.

First, to clarify:
- Did you reset your password using the "Forgot Password" link on the FollowMyHealth web login page?
- After changing it, did you try logging in right away on your Windows device's browser?
- Are you sure you are entering the updated, new password exactly (watching out for case sensitivity, spaces, etc.)?

If you haven't already, here’s a quick step-by-step you can try on your Windows device using your WebKit browser:

1. Go to the FollowMyHealth login page.
2. Click on "Forgot your password?" and enter your username or email associated with the account.
3. You should receive a verification code or a password reset link via the email on file.
4. Follow the instructions from the email carefully to create a new password.
5. Once changed, go back and try logging in with the new password.

If you have done all this but the new password is still not working, a couple more things to try:

- Clear your browser cache and cookies, then restart the browser and attempt login again. Sometimes old cache data can cause sign-in issues.
- Make sure your keyboard's Caps Lock or Num Lock keys are not interfering with your password entry.
- Try resetting the password again, just in case the last reset didn't process correctly.

If you still can’t get in after these steps, it is possible that your account might be temporarily locked or require special handling. In that case, you might need to contact FollowMyHealth support directly. Sometimes accounts may need to be disabled and recreated if the password issues persist despite resets1 2.

Would you like me to help guide you through clearing your browser cache or checking these details? Or do you want assistance contacting their support for account-specific help? Let me know!

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