Hi! I see you’re having trouble signing into the FollowMyHealth app on your Mac running OS X 10.15.7. Can you tell me a bit more about what exactly happens when you try to sign in? For example:
- Do you get any error messages? If yes, what do they say?
- Are you using your username and password, or are you trying to sign in using an alternative method (like through your healthcare provider)?
- Have you tried resetting your password or recovering your username?

This info will help me guide you better. Meanwhile, here are some common steps you can try:

1. Verify your login credentials: Double-check your username and password for any typos, including capitalization.

2. Try the “I Have an Existing Account” option on the login screen, if available, and sign in again.

3. Password or Username Recovery: If you suspect your credentials might be the issue, use the “Forgot Password” or “Forgot Username” feature to reset them. You will receive a verification code via email associated with your account.

4. Check your email inbox (and spam/junk folders) for any messages from FollowMyHealth titled “FMH Secure Login Account Created” or similar, especially if you think you have an older account.

If the sign-in still won’t work after these steps, please share any error messages you’re seeing, and we can go deeper into troubleshooting account or app-specific issues.

Does any of this sound like what you’ve tried or experienced so far?

Rejected my password..

Thanks for letting me know that your password is being rejected. That helps narrow it down. Password rejection usually means the system doesn’t recognize the password you entered, often due to an incorrect password, account lockout, or some other issue with your credentials.

Here’s what we can try step-by-step:

1. Reset your password: Go to the FollowMyHealth password reset page here: https://www.followmyhealth.com/bookmark#!/passwordResetEnterUserName. Enter your username, and if recognized, they will send a verification code to your registered email so you can set a new password. This often resolves password rejection issues.

2. Check email for reset link: Sometimes the reset email lands in spam or junk folders, so be sure to look there as well.

3. Confirm the username: Ensure you’re using the correct username for the reset, because an incorrect username will prevent the reset process.

4. Account lockout check: If you tried multiple incorrect passwords, your account may be temporarily locked. After resetting your password, wait a few minutes and try signing in again.

5. Try from a different browser or clear browser cache: Although you’re on a Mac, sometimes browser cookies or cached data can cause login issues.

If after these steps your password still gets rejected, it might require account support to verify or possibly reset your account from their side.

Would you like me to walk you through the password reset now? Also, do you know your username or do you need help locating that as well?

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Why does FollowMyHealth keep rejecting my password?

Thanks for asking why FollowMyHealth keeps rejecting your password. Let me explain some common reasons and solutions that can cause password rejection in the app on your Mac:

1. Incorrect Username or Password: Sometimes a small typo, capitalization error, or using an old password can cause rejection. Double-check your credentials carefully.

2. Password Reset Needed: If you’ve forgotten your password or it’s being rejected, use the "Forgot Password" feature on the login page to reset it. A verification code will be sent to your registered email to allow you to create a new password1.

3. Account Lockout: FollowMyHealth may temporarily lock your account if there are multiple failed login or password reset attempts within a short time. Usually, waiting 15–30 minutes before trying again or completing a password reset will help resolve this8.

4. Old or Multiple Accounts: If you had an older FollowMyHealth account or multiple accounts with different credentials, the app might not recognize the password for the account you're trying. You can check your email history for any account creation emails or try username recovery.

5. Two-Factor Authentication (2FA): If your account has 2FA enabled, you need to complete that additional step after entering your password. Make sure you’re completing all prompts correctly5.

6. Browser or App Issues: Sometimes cached data or cookies in your browser or app can cause login problems. Try clearing your browser cache or try logging in with a private/incognito window.

If you’ve tried these and still can’t sign in, resetting your password is often the best next step. If the problem continues after that, the account might need further support to check on status or lockouts.

Would you like me to walk you through resetting your password now? I can help make sure all the steps go smoothly on your Mac.

Common FollowMyHealth login issues

¡Hola! Veo que quieres ayuda con la solución de problemas de inicio de sesión en la aplicación FollowMyHealth, y también en español. Permíteme compartir contigo las causas más comunes y cómo resolverlas, adaptado para tu Mac con OS X 10.15.7:

1. Credenciales incorrectas: Asegúrate de que el nombre de usuario y la contraseña sean correctos, sin errores de mayúsculas o minúsculas.

2. Cuenta no encontrada: Si recibes un mensaje que dice que la cuenta no existe o no se encuentra, intenta usar la opción "I Have an Existing Account" ("Tengo una cuenta existente") para iniciar sesión con otro método, o confirma que estás utilizando el nombre de usuario correcto. En algunos casos, puede haber una cuenta antigua conectada que deberías usar14.

3. Restablece la contraseña: Si la contraseña es rechazada, lo más común es usar la opción "Forgot Password" ("Olvidé mi contraseña") para recibir un código de verificación por correo electrónico y crear una nueva contraseña2.

4. Problemas con el método de inicio de sesión: Si usas algún método especial, como inicio de sesión único (SSO) a través de tu organización médica, verifica que los enlaces estén configurados correctamente en la app6.

5. Borrar caché y cookies o probar en otro navegador: A veces, problemas con datos guardados pueden afectar el inicio de sesión. Intentar en modo incógnito o limpiar los datos del navegador puede ayudar.

6. Errores comunes de la app: Asegúrate de tener la última versión de la aplicación instalada para evitar errores y problemas de compatibilidad.

Si quieres, puedo guiarte paso a paso para restablecer la contraseña o para probar otros métodos. ¿Quieres que empecemos con eso?

Aquí te dejo en resumen el artículo para que puedas consultar más detalles: Solución de problemas en FollowMyHealth

¿Quieres que te ayude a realizar alguna de estas acciones ahora?