Hi there! I understand you're having trouble finding "Hawkins Family Medicine" as a provider in the FollowMyHealth app. Let's see if we can get this sorted for you. To start, can you please tell me if you have already connected your FollowMyHealth account with Hawkins Family Medicine? Sometimes, if your account isn't linked or connected to the provider, their records or details won't show up in your app.

If you haven’t connected yet, here’s a simple way to try adding or requesting a connection:

1. Open your FollowMyHealth app and log in.
2. Go to the menu and select "My Account" or "Connections".
3. Look for an option to “Request Connection” or “Add Provider.”
4. Search for "Hawkins Family Medicine" and send a connection request.

If you don’t find the provider in the search, it’s possible that Hawkins Family Medicine has not yet invited patients to Connect on FollowMyHealth or that you'll need an invitation link or email directly from them. In that case, it might help to contact the office directly and ask if they support FollowMyHealth connections and if they can send you an invitation.

Additionally, clearing your browser cache or trying a different browser could help if you are using a web browser on your Windows 10 device, as sometimes cached data causes issues displaying updated provider lists.

Does this match what you’ve tried so far? If you already attempted these steps or if the provider still doesn’t appear, please let me know, and we can dive into more advanced troubleshooting or check if there are any account-related issues preventing the provider from showing.

Are you able to try these and tell me what you find?