Hi! I understand you're having trouble signing into the FollowMyHealth app on your PC, and you see a message that it’s not working and being worked on. I’d like to help you get this sorted out.

Could you tell me a bit more about the message you’re seeing? For example, is it a pop-up, an error code, or just a general notice? Also, have you been able to sign in before on this PC, or is this your first time trying the app here?

In the meantime, here’s a quick list of things we can try:

1. Check for Updates: Sometimes an app update fixes sign-in issues. On your Windows 10 PC, open the Microsoft Store, search for FollowMyHealth, and check for any available updates.

2. Restart the App and PC: Close the app completely, then restart your computer. This refreshes background services that might be causing a glitch.

3. Verify Your Credentials: Ensure your username and password are correct. If you’re unsure, try the password recovery option on the sign-in page.

4. Try Alternative Sign-in Options: FollowMyHealth allows sign-in via Microsoft, Google, or Facebook accounts if you originally linked one of these.

5. Check Their Status: Sometimes the app’s servers go through maintenance or outages. I will check if there’s a known issue reported for October 2023 with the PC app.

From what I've found, there have been some reported issues with FollowMyHealth for PC users in October 2023, and the team has been actively working to resolve them. If it’s a widespread issue, they might already be rolling out fixes2.

Can you confirm if you’ve already tried logging in via a web browser at https://www.followmyhealth.com? This might help us determine if the issue is app-specific.

Let me know what you observe or have tried so far, and we'll take it from there!

i sign in with facebook on my pc.

Thanks for letting me know you sign in with Facebook on your PC. That helps narrow things down.

Since the PC app is showing a message that Facebook login is not working, let’s try these steps to troubleshoot your Facebook sign-in issue specifically:

1. Clear Cache and Cookies in your Browser:
Even though you use the app, the Facebook sign-in may rely on your browser’s cache or stored data. Clearing these can fix session conflicts. To clear cache in Windows 10 browsers like Chrome or Edge:
- Open the browser you use with the FollowMyHealth app
- Press Ctrl+Shift+Delete
- Select cached images, cookies, and data from the last day or week
- Clear now

2. Disable Pop-up Blockers:
Sometimes the Facebook login process opens a pop-up window for permissions. Make sure your browser or any security software is not blocking pop-ups for FollowMyHealth.

3. Try Signing In via the Website:
Go to https://www.followmyhealth.com and use the Facebook login from there. If it works on the website but not in the app, it confirms the issue is with the PC app login integration.

4. Check Facebook Permissions:
Visit your Facebook account settings and under the “Apps and Websites” section, verify that FollowMyHealth has proper permissions and is not removed or disabled.

5. Update or Reinstall the App:
Sometimes older versions of the FollowMyHealth app have login issues. Check for an update in the Microsoft Store or uninstall and reinstall the app.

6. Try an Alternate Login Method Temporarily:
If you have registered an email/password or another linked method such as Google, try signing in with that to continue accessing your account.

According to FollowMyHealth support, Facebook login issues are acknowledged and they advise trying alternate sign-in or updating the app while they resolve these issues2.

Let me know if you’ve tried any of these steps or if the problem continues, and we can explore further options from there. Are you able to sign in through the website using Facebook?

Troubleshooting FollowMyHealth sign-in problems with Facebook on computer

Thanks for asking about troubleshooting FollowMyHealth app Facebook sign-in issues on desktop. Based on the latest info from FollowMyHealth support, here are step-by-step actions you can take to resolve the Facebook login problem on your Windows 10 PC:

1. Clear Browser Cache and Cookies
Since the Facebook login process involves browser interactions, clearing cached data helps fix session or credential conflicts causing login failures. Use the keyboard shortcut Ctrl+Shift+Delete in your browser to clear recent cookies and cache.

2. Try Logging in Via FollowMyHealth Website
Go directly to https://www.followmyhealth.com and attempt to sign in with Facebook. If this works but the PC app does not, it indicates an app-specific issue with Facebook integration.

3. Check Facebook App Permissions
In your Facebook account settings, under “Apps and Websites,” confirm that FollowMyHealth has active permissions. Remove and re-authorize it if necessary.

4. Update or Reinstall the FollowMyHealth App
Make sure your app is updated to the latest version through the Microsoft Store. If the issue persists, uninstall, then reinstall the app to fix any corrupted files.

5. Disable Pop-up Blockers and Security Extensions
Sometimes, pop-ups required for Facebook login blocks get blocked by browsers or security software. Allow pop-ups temporarily for the FollowMyHealth app or site during login.

6. Try an Alternate Sign-in
If possible, use another sign-in method linked to your account such as email/password or Google login, to get access while Facebook issues get resolved.

7. Contact FollowMyHealth Support if Problem Persists
If none of the above steps work, there could be a server-side or account-specific issue. You can report the problem to FollowMyHealth’s support team for further assistance.

The Facebook login method is currently acknowledged to have some ongoing difficulties, and the team is actively working on fixes1.

Does this help clarify the steps you should take? Have you tried logging in via the website with Facebook, or do you want me to guide you through any of the steps in detail?